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The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...

Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufact...

Next Generation 911 (NG911) represents an industry transformation that proactively enhances public safety by acknowledging and catering to the rapidly evolving demands, products, lifestyles, and technologies of citizens. In contrast to the legacy voice-centric enhanced 911 (E911) network, NG911 supports a more diverse set of internet protocol (IP)-...

The medical imaging industry is undergoing a transformative shift as it grapples with escalating challenges such as the surge in imaging exams, leading to radiologists’ increasing workloads, complex diagnostic tasks, and a global shortage of trained staff, which has placed a growing burden on radiologists and healthcare systems alike. In response, ...

Owing to constant developments and challenges in the life sciences industry, stakeholders must continue to be adaptable, innovative, and competitive to thrive. Industry leaders must reconsider their strategic positions annually by understanding the main forces behind the transformation, including potential, challenges, and drivers. This analysis e...

Demand for high-performance oscilloscopes with enhanced automation features that simplify complex testing processes and ensure precise measurement and analysis of electronic signals continues to spur industry-level innovations and manufacturing activities. Despite the challenges of trade tariffs and supply chain disruptions, companies are increasin...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

14 Apr 2025  |  Global  |  Market Research

OEMs’ Used Car Retail Strategies, Europe and North America, 2025

CPO Programs and Electric Units Drive Future Transformative Growth Potential

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The used car market has undergone changes since the COVID-19 pandemic, driven by soaring prices and supply shortages of new vehicles that have suppressed demand. OEMs selling vehicles directly to end customers rather than through franchise dealerships as intermediaries is a new trend gaining traction globally. Under this business model, franchise d...

As the healthcare industry shifts from a fee-for-service to a fee-for-value model, value-based reimbursement is becoming the standard for accountable care organizations (ACOs), independent physician practices, and non-ACO entities. This transition underscores the essential role of clinical documentation integrity (CDI) specialists, medical coders, ...