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The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

18 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Greater China Web Application Firewall Solutions Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Web Application Firewall (WAF) is the first line of defense to protect web applications, websites, or web servers against application layer attacks. The rising number of malicious web activities and growing sophistication of new web application attacks have proved that the basic defense offered by a traditional WAF solution is no longer able to pro...

27 Nov 2020  |  Global  |  Frost Radar

Frost Radar™: Global Electric Vehicle Charging Infrastructure Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Key Issues Addressed

Many surveys conducted across the globe indicate one common issue tied to electric vehicles (EVs): drivers fear not finding a suitable charging station when needed. Globally, increasing demand for EVs has created significant need for more charging points. About 7.3 million chargers are active across the world (as of 2019), of which, nearly 6.5 mill...

This research study analyzes the current and future trends of the Asia-Pacific enterprise videoconferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research serv...

The air around us is getting more polluted due to various reasons including high urbanization, emissions from vehicles, tobacco smoking, stubble burning, and natural calamities like forest fires and sandstorms. While the awareness about outdoor air pollution is relatively high, indoor pollution is often ignored. One common misconception is that ind...

The PPE market for women stood at $799.7 million in 2020. Growth is driven by an increase in women employees across industrial sectors, an increase in awareness, stringent regulatory compliance, and realization of increased hazards at the workplace due to ill-fitting PPE. The growth in demand for women-specific PPE is also because women have a dif...

23 Dec 2020  |  Global  |  Market Research

Digital Transformation Powers the Global Testing, Inspection, and Certification Market

Service Innovations and Adjacent Market Penetration Opportunities Enabled by 5G, IoT, AI/ML, and Environmental Sustainability Drive Transformational Growth

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Key Issues Addressed

In the global testing, inspection, and certification (TIC) market independent conformity assessments are carried out by regulatory bodies, accredited and certified third-party companies, and organizations. The TIC market represents conformity assessments of products, goods, operations, systems, and management, but not financial auditing. This stud...

24 Dec 2020  |  Asia Pacific  |  Market Research

OEM Standardisation and Strategic Partnerships Driving the ANZ Connected Trucks Telematics Market

Focussed Collaborations with Definite Growth Strategies to Stabilise the Telematics Business in the Region

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The Australia and New Zealand (ANZ) connected trucks telematics market is moving ahead with a steady growth rate despite the impact from the Coronavirus (COVID-19) pandemic. The market is dominated by prominent telematics industry leaders, and also OEMs who are vying for an equal market share. Telematics technology is expected to grow eventually as...

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...