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19 Dec 2025  |  Global  |  Customer Research
Navigating Customer Experience Trends in Healthcare, 2025 to 2027
A Customer Perspective
Healthcare is at a crossroads. Rising costs, workforce shortages, clinician burnout, and growing patient expectations are converging to create unprecedented challenges—and opportunities. This report, Navigating Customer Experience Trends in Healthcare, is your roadmap to understanding how contact centers and CX strategies are evolving to meet these...
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21 Dec 2022  |  North America  |  Market Research
Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2028
VoIP Services Find New a New Role in Cloud PBX Integrations
This study delivers market sizing, growth forecasts and market share analysis in the next-generation voice access services market comprising: • Voice over Internet Protocol (VoIP) trunking • Session Initiation Protocol (SIP) trunking • Basic VoIP access services • Cloud Calling Plans VoIP access and VoIP/SIP trunking services involve the...
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21 Dec 2021  |  Global  |  Megatrends
Growth Opportunities for Carbon Neutrality Strategies
Regulatory Shifts and Threat of Environmental Impact Drive Decarbonization Goals
During the 2021 United Nations Climate Change Conference (COP26), the European Union and the United States announced their commitments to become carbon neutral by 2050, while China and India, the first- and third-largest emitters, plan to become carbon neutral by 2060 and 2070, respectively. Low-income countries will struggle to reduce their carbon...
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24 Jun 2024  |  Global  |  Market Research
Security: The Key to Customer Experience Excellence
Robust Security Measures Needed to Build Customer Trust and Loyalty
Organizations recognize the importance of customer experience (CX) but face difficulty in service delivery. Striving for excellence in CX is a strategic component of every organization s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. Delivering good CX is complex, with customers...
$2,450.00
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03 Jul 2019  |  Asia Pacific  |  Market Research
Assessment of Automotive Retailing in China, 2018
Engagement of Individual Offline Touchpoints and Omni-channel Interdependence to Transform China’s Automotive Retail Market
The automotive retail market in China is likely to undergo a market transformation from experiential service to experience engagement; as well as from a complete sales solution to an intensive sales solution from 2018 to 2025. The automotive retail market is experiencing its maturity and a marketing approach of “everyone is a potential consumer”. I...
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26 Sep 2017  |  Global  |  Market Research
Aerospace & Defence 4.0
IIoT Set to Fuel the Metamorphosis of Aerospace Innovation Across All Stages of the Manufacturing Value Chain
The Industrial Internet of Things (IIoT) is a powerful trend in the Aerospace & Defense (A&D) industry. This industry has been one of the forerunners in the IIoT maturity spectrum, having implemented sensor technology and computerized automation for several years in the recent past. Successful A&D companies are constantly innovating and are increas...
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30 Jan 2020  |  Global  |  Market Research
Global Condition Monitoring Equipment Market, Forecast to 2023
The Increasing Need for Operational Efficiency Through Edge-to-cloud is Driving Demand for Affordable Wireless CM
The condition monitoring equipment market will undergo a significant transformation over the next 5 or 7 years due to the advent of new technologies, changing requirements for connectivity and analytics features, other equipment specifications. The condition monitoring market generated $1.92 billion in 2018. Although the revenue trajectory varies ...
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31 Jan 2020  |  North America  |  Market Research
Analysis of the Global Consumer Headphones Market
Opportunities and Threats in a Dynamic Music, Sports , and Mono Bluetooth Landscape
Consumer headphones have grown into a double-digit billion-dollar market over the last years, which generated revenue of almost USD 14.13 Billion in 2018. Apple-owned Beats Electronics, and Bose, have been leading the market. Harman has stood out for particular growth momentum over the last years. At the same time, the mono Bluetooth (BT) headset m...
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05 Feb 2021  |  Latin America  |  Market Research
Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry
Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys
Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this se...
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22 Nov 2019  |  North America  |  Market Research
News Alert—US-China Tariff War Implication for Healthcare Industry
Better Understand the Timeline of the Tariff War and What Triggered the Hostilities
As the US-China Tariff War continues to escalate, the Transformational Healthcare Team at global research firm Frost & Sullivan has made available an insight analysis exploring the threats and opportunities for US businesses in China. The insight analysis also examines the timeline and causes of the tariff war and explores why medical technology (M...
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Special Price $1,125.00 save 25 %