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The European passenger vehicle connected services industry is based on a technology that allows a vehicle to connect to the Internet of Things. This report discusses how original equipment manufacturers (OEMs) have been innovating to allow passenger vehicles to connect through various modes, such as embedded, tethered, and smartphone integrations. ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Vehicle leasing is seen as a solution to the growing number of challenges faced by companies with regard to their mobility needs. Amongst others, these include challenges associated with vehicle funding, fleet maintenance, and, more importantly, residual risk handling. Businesses in the present market conditions are focused on their core products/s...

28 Jun 2016  |  Europe  |  Market Research

Waste Recycling Bins Market in Europe

EU Directives for Circular Economy and Recycling Targets will Drive Growth and Pave the Way for Smart Solutions

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This research service provides an in-depth analysis of the Waste Recycling Bins market in Europe, which has a market size of €2.61 billion and is expected to grow at a compound annual growth rate (CAGR) of 5% from 2016 to 2021. In addition, the study also provides segmentation breakdowns by the different types of waste collection bins and also by ...

The Czech Republic’s economic growth is primarily driven by the increasing private consumption and the improving transport infrastructure. The country's geographical location favors trade with countries in Northern Europe and helps attract foreign investors. A key long-term factor that will contribute to the enrichment of the Czech Republic’s econo...

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

The retail automobile market in Europe is undergoing a transformation in terms of the vehicle ownership model. The need of the current generation is moving toward mobility alone, and not ownership of the vehicle. This has opened up the market for several retail financing products, one of which is the private leasing contract. The benefits in a priv...

The managed SD-WAN services market in Europe is in its growth phase. Europe ranks second in the customer adoption of managed SD-WAN services, just behind North America, in the global managed SD-WAN services market. The managed SD-WAN market revenue in Europe is expected to exceed $724 million in 2022, with a year-over-year (YoY) growth of 56.9%. Th...

06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

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Key Issues Addressed

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...