AI-powered Voicebots Turbocharging European Customer Journeys, 2020

AI-powered Voicebots Turbocharging European Customer Journeys, 2020

Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

RELEASE DATE
18-Dec-2020
REGION
Europe
Research Code: MFAD-01-00-00-00
SKU: IT04257-EU-MT_25069
$2,450.00
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$2,450.00
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Description

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space.

Latest advances in artificial intelligence (AI) have fueled some important progress for bots and speech technologies (particularly around natural language understanding) which, in turn, have shaped a growing, robust ecosystem for voicebot development. The voicebot offering is basically divided between large global providers, European vendors that use their own platform to develop enterprise-level bots, entry-level voicebot vendors, and individual developers/designers that rely on voicebot frameworks and publicly available application programming interfaces (APIs) to build custom voicebots.

End-user preference for voice over text channels and human-like interaction to handle cases and solve problems are some of the many reasons why the market for voicebot solution sees high demand. In addition, voicebots deliver high value to companies in complementary areas to customer services such as helpdesk support, human resources, and inventory management. Frost & Sullivan expects a sharp growth in voicebot applications over the next few years in the European market to the point where voicebots will become part of people's routine life.

Table of Contents

Why is it Increasingly Difficult to Grow?

The Strategic Imperative 8™

The Impact of the Top Three Strategic Imperatives on the European Voicebot Industry

Growth Opportunities Fuel the Growth Pipeline Engine™

Definitions

Definitions (continued)

Evolution of the Contact Center

What are Voicebots?

How Voicebots Work

Basic Voicebot Architecture

Voicebots and the Evolution of Conversational Agents

Towards User Acceptance

Voicebot Features

Voicebot Features (continued)

Voicebot Environment

Voicebot Ecosystem

European Voicebot and Voice-tech Market Challenges

Growth Drivers and Restraints

Uses for Voicebots, Value throughout the Organization

Benefits of Voicebots

Limitations of Voicebots

Points to Consider When Choosing a Voicebot Vendor

Vendor and Developer Challenges

Major Trends

Voicebot Provider Profiles

Vendor Profile, Calldesk

Vendor Profile, Calldesk (continued)

Vendor Profile, Do You Dream Up (Dydu)

Vendor Profile, Do You Dream Up: Dydu (continued)

Vendor Profile, Telecats

Vendor Profile, Telecats (continued)

Vendor Profile, Vozitel

Vendor Profile, Vozitel (continued)

Growth Opportunity 1—Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020

Growth Opportunity 1—Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020 (continued)

Growth Opportunity 2—Integration with Multiple ASR and NLP Engines, 2020

Growth Opportunity 2—Integration with Multiple ASR and NLP Engines, 2020 (continued)

Growth Opportunity 3—Emphasis on Security and Data Compliance, 2020

Growth Opportunity 3—Emphasis on Security and Data Compliance, 2020 (continued)

Growth Opportunity 4—Provide Customers with Curated Guidance to Conversational AI, 2020

Growth Opportunity 4—Provide Customers with Curated Guidance to Conversational AI, 2020 (continued)

Growth Opportunity 5—Augmented Intelligence Services, 2020

Growth Opportunity 5—Augmented Intelligence Services, 2020 (continued)

List of Exhibits

Legal Disclaimer

Related Research
The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in artificial intelligence (AI) have fueled some important progress for bots and speech technologies (particularly around natural language understanding) which, in turn, have shaped a growing, robust ecosystem for voicebot development. The voicebot offering is basically divided between large global providers, European vendors that use their own platform to develop enterprise-level bots, entry-level voicebot vendors, and individual developers/designers that rely on voicebot frameworks and publicly available application programming interfaces (APIs) to build custom voicebots. End-user preference for voice over text channels and human-like interaction to handle cases and solve problems are some of the many reasons why the market for voicebot solution sees high demand. In addition, voicebots deliver high value to companies in complementary areas to customer services such as helpdesk support, human resources, and inventory management. Frost & Sullivan expects a sharp growth in voicebot applications over the next few years in the European market to the point where voicebots will become part of people's routine life.
More Information
No Index No
Podcast No
Author Federico Teveles
Industries Information Technology
WIP Number MFAD-01-00-00-00
Is Prebook No
GPS Codes 9705-C1,9661