Why is it Increasingly Difficult to Grow?

The Strategic Imperative 8™

The Impact of the Top Three Strategic Imperatives on the European Voicebot Industry

Growth Opportunities Fuel the Growth Pipeline Engine™

Definitions

Definitions (continued)

Evolution of the Contact Center

What are Voicebots?

How Voicebots Work

Basic Voicebot Architecture

Voicebots and the Evolution of Conversational Agents

Towards User Acceptance

Voicebot Features

Voicebot Features (continued)

Voicebot Environment

Voicebot Ecosystem

European Voicebot and Voice-tech Market Challenges

Growth Drivers and Restraints

Uses for Voicebots, Value throughout the Organization

Benefits of Voicebots

Limitations of Voicebots

Points to Consider When Choosing a Voicebot Vendor

Vendor and Developer Challenges

Major Trends

Voicebot Provider Profiles

Vendor Profile, Calldesk

Vendor Profile, Calldesk (continued)

Vendor Profile, Do You Dream Up (Dydu)

Vendor Profile, Do You Dream Up: Dydu (continued)

Vendor Profile, Telecats

Vendor Profile, Telecats (continued)

Vendor Profile, Vozitel

Vendor Profile, Vozitel (continued)

Growth Opportunity 1—Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020

Growth Opportunity 1—Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020 (continued)

Growth Opportunity 2—Integration with Multiple ASR and NLP Engines, 2020

Growth Opportunity 2—Integration with Multiple ASR and NLP Engines, 2020 (continued)

Growth Opportunity 3—Emphasis on Security and Data Compliance, 2020

Growth Opportunity 3—Emphasis on Security and Data Compliance, 2020 (continued)

Growth Opportunity 4—Provide Customers with Curated Guidance to Conversational AI, 2020

Growth Opportunity 4—Provide Customers with Curated Guidance to Conversational AI, 2020 (continued)

Growth Opportunity 5—Augmented Intelligence Services, 2020

Growth Opportunity 5—Augmented Intelligence Services, 2020 (continued)

List of Exhibits

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