Search results for: 'partners of frost & Sullivan'

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

09 Sep 2022  |  Europe  |  Market Research

European Energy Savings and Performance Contracting Growth Opportunities

Strategic Partnering and Innovation Culture in ESPC to Uphold Buildings’ Operational Efficiency

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As the construction industry resumes a level of pre-pandemic operational efficiency and commercial establishments reopen, energy demand from buildings in Europe has surged. For a brief period between 2020 and early 2022, energy efficiency measures did not grow rapidly, despite enabling regulations. This period hampered the achievement of several go...

Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business ob...

This research service on the global pharmaceutical stability testing market addresses market sizing, emerging trends, and technologies, and provides a snapshot of the key participants in the market. The base year is 2015 and forecasts are provided from 2016 to 2020. The market is expected to grow at a CAGR of 9.4% till 2020, driven by an explosio...

17 Sep 2021  |  Global  |  Frost Radar

Frost Radar™: Global SD-WAN Vendor Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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At the peak of the COVID-19 pandemic in 2020, software-defined wide area network (SD-WAN) vendors witnessed a surge in demand for SD-WAN technology to extend to remote workers. The business case for doing so is solid. As businesses across industries are embracing the public cloud to host key applications, and with advances in residential broadband ...

COVID-19 has accelerated the need for a faster, more accessible clinical trial process. During the height of the pandemic, in-person follow-ups for ongoing trials were replaced with hand-held devices that essentially built an ecosystem for home health care support services that can be easily leveraged to avoid or reduce participant dropout rates. ...

The payments industry is now lucrative for start-ups to tap into new niche market segments and promote financial inclusion in groups with limited access to credit services from banks. The buy now, pay later (BNPL) solution has emerged as an alternative credit payment for consumers, enabling them to make purchases without paying the total amount upf...

07 May 2026  |  Global  |  Frost Radar

Frost Radar™: Managed Security Services in the Americas, 2026

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Managed security services (MSS) are strategically significant in the complex threat landscape shaped by hybrid work, multicloud and SaaS adoption, identity sprawl, OT digitization, skills shortages, ransomware, nation-state activity, regulatory pressure, and increasingly AI-enabled threats. In the Americas, MSS providers of outsourced and co-manage...

The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...