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06 Dec 2024  |  Global  |  Market Research
ESG Initiatives in the Contact Center, 2024
Sustainability is Just the Start—Updating CCaaS Providers’ Opportunities Through Broader ESG Strategies
Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...
$2,450.00
Special Price $2,082.50 save 15 %
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06 Oct 2025  |  Global  |  Customer Research
Global CX Growth Opportunities in the Travel & Hospitality Industry 2025 to 2026
Customer Perspectives
In 2024, pent-up demand for travel boosted spending in this industry to nearly pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, prices for air and ground transportation, accommodations, and dining are high. Revenue growth is also expected due to increased spending by consume...
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22 May 2026  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2025 to 2026
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...
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30 Oct 2026  |  Global  |  Customer Research
From Channels to Outcomes: CPaaS Becomes the Execution Layer for Agentic Customer Engagement
Agentic AI, Trust Services, and Outcome-Based Commercial Models are Driving Transformational Growth in Programmable Communications
Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...
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17 Nov 2021  |  Global  |  Market Research
Global Artificial Intelligence Growth Opportunities
Transformative Mega Trends of AI
Artificial intelligence leverages algorithms and large datasets to identify underlying relationships and drive new or better business outcomes. While still at a nascent stage, AI technologies are being adopted across industries globally to innovate business models, drive operational efficiencies, and create strategic differentiation. The potential ...
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Special Price $1,837.50 save 25 %
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29 Mar 2022  |  North America  |  Market Research
US RCM Growth Opportunities
Internal Challenges due to COVID-19 Accelerated the Shift to Revenue Cycle Management (RCM) Outsourcing
This research service provides an overview of the US revenue cycle management, revenue forecast, and competitive analysis of various legacy and modular RCM solutions. This study explores RCM applications across front-end, middle, and back-end processes and the end users are hospitals and ambulatory physician practices. In addition, it offers detail...
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Special Price $3,712.50 save 25 %
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31 Dec 2018  |  Global  |  Market Research
Global Airline Benchmarking, 2008–2017
Industry Experiencing an Extended Period of Growth and Profitability with Relatively Inexpensive Fuel Costs
Airlines are exploring new ways to increase their ancillary revenues and remain profitable. Analytics and digital programs that optimize inefficiencies are increasingly being trailed and implemented to attract customers and improve KPIs.--BEGIN PROMO--Research Scope This research service focuses on the competitive profiling of 17 global airline an...
$1,500.00
Special Price $1,125.00 save 25 %
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26 May 2022  |  Global  |  Market Research
Growth Opportunities for Big Data Analytics in Global Airlines
Demand for Personalized Travel Experiences Sparks Growth Strategies among Carriers and Technology Companies
Although airlines have access to large, diversified datasets from multiple fields, few use them adequately to respond to market trends and customer needs. Airlines need to invest in digitalization and maximize their use of the available technology. Also, cybersecurity incidents are increasing across global airlines as the growth in interconnected s...
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Special Price $1,837.50 save 25 %
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26 Aug 2022  |  Global  |  Market Research
Artificial Intelligence (AI) in Agriculture: Global Growth Opportunities
AI Adoption in Agriculture will Create New Business Growth Opportunities
In this research service, Frost & Sullivan analyzes the core capabilities of AI technology in the agriculture industry. The study examines the growth environment that drives new use-cases and greater adoption as AI-based solutions are adding new value to farming operations. The core essence of digital agriculture practices is to create actionable...
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Special Price $1,837.50 save 25 %
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23 Nov 2022  |  Global  |  Technology Research
Magnetic Resonance Imaging (MRI): Technology Innovation and Growth Opportunities
Portable MRI Systems, Emerging Metamaterials, and Artificial Intelligence will Revolutionize MRI.
Magnetic resonance imaging (MRI) is an advanced non-invasive imaging technology that creates clear images of organs and structures inside the body. However, the claustrophobic narrow bore size design that causes patient anxiety during the scan and the stationary nature of the large machine hinder the optimal use of this technology, and low-quality ...
$4,950.00
Special Price $3,712.50 save 25 %