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Enhancing customer experience tops the list of manufacturers’ goals for 2023. To meet escalating customer demands, these enterprises are taking steps, such as adding new services and products; expanding customization capabilities; offering multiple contact channels; and enabling remote, always-on services, portal-based ordering, and account access....

This Frost Radar analyzes and positions 13 of the world's leading and most dynamic carbon capture and separation technology market players. Organizations need to plot a dynamic roadmap for the transition to net zero carbon emissions. Carbon capture is a proven technology that can be implemented in various industries, including hard-to-abate se...

This Frost Radar analyzes and positions 16 of the world's leading and most dynamic direct air carbon capture (DACC) technology industry players. DACC will prove instrumental in enabling net-zero pathways. This negative-emissions carbon dioxide removal (CDR) technology employs solid or liquid adsorbents/solvents to capture carbon dioxide (CO2) ...

In the cloud industry and most other technology-related industries, 2024 will be all about artificial intelligence (AI). Businesses are grappling with how they can leverage AI (particularly generative AI) to meet their goals. Public cloud providers are at the forefront of efforts to accelerate customers AI adoption by developing foundational model...

Battery energy storage systems (BESS) have rapidly become the fastest-growing clean energy technology driven by the growth of wind and solar and the need for grid flexibility. While commercial and industrial (C&I) BESS installations have traditionally lagged behind grid-scale and residential deployments, the sector holds considerable opportunit...

Healthcare is the industry most affected by cyberattacks, which have targets like hospitals, healthcare organizations, patient databases, and connected devices. These attacks not only destabilize healthcare systems but also threaten care delivery and patient safety. The global healthcare infrastructure relies on an extensive supply chain involving ...

28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...

The chemicals industry has been undergoing a continuous, but gradual, transformation with the aid of digital technologies. The paints and coatings space leads in terms of the extent of digitalization adopted in various domains of the value chain to address unmet needs, although a significant portion of investment is focused on enhancing value throu...

The artificial intelligence (AI) landscape is undergoing rapid transformation, with enterprises worldwide navigating a complex journey from experimentation to operationalization. The Global State of AI 2025 report delivers a timely, in-depth exploration of how organizations are adopting, deploying, and scaling AI technologies to drive business valu...