Search results for: 'Colocation Data Center Service Trends'

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

As industries across the globe pursue digitization across functions, more and more data are being generated and utilized to empower decision making and insight generation. As the volume and complexity of data increases, it is also becoming difficult for traditional machine learning (ML) algorithms to make sense of a large number of variables. The l...

This Frost & Sullivan study analyzes the global cellular IoT and LPWAN market between 2025 and 2031, covering traditional cellular IoT (2G/3G, 4G, and 5G), massive cellular IoT (NB-IoT, LTE-M, and 5G RedCap), and massive non-licensed LPWAN technologies (LoRaWAN, Sigfox, and other standards). The analysis evaluates market growth by technology, regio...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...

Amazon, the eCommerce behemoth, has been making steady strides in the automotive industry and larger mobility landscape over the past decade. The company is slowly building relevant capabilities using a focused approach, giving it a foothold across automotive CASE and retail avenues. When it comes to connected vehicles, Amazon’s primary offering...

This study analyzes the global Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) market from 2025 to 2031, covering hyperscale cloud providers, AI-focused neoclouds, and regional and sovereign cloud operators across North America, Latin America, EMEA, and Asia-Pacific. It provides market size and growth forecasts, examines regiona...

The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...

02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...