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14 Nov 2024  |  Global  |  Customer Research

Leveraging Advanced Communications and Collaboration Solutions to Empower Frontline Workers, 2024

Often Overlooked, Frontline Workers are an Increasingly Important Part of IT Decision Makers’ Plans

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Frontline workers play a vital role in the success of numerous organizations, forming the backbone of their operations. However, there is a growing disconnect between frontline employees and their colleagues, partly due to the absence of adequate communication and collaboration solutions. While decisions regarding work locations are increasingly d...

One of the most powerful applications of AI technology in CX today is AI-powered analytics. The introduction of AI analytics can supercharge contact center business intelligence, transforming it from a tool that tells a story of the past to an instrument that informs the future. AI analytics enable a range of new capabilities, including:Automated i...

As enterprise adoption of AI enters a more demanding phase, the source of competitive advantage is shifting. In 2026, success is no longer determined by access to advanced models or the scale of experimentation, but by an organization’s ability to operationalize AI reliably within core workflows. This report examines how AI applications and use cas...

Qualified respondents to this Frost & Sullivan survey were invited to participate in an online survey examining their laboratory’s product purchasing process in 2025 and expectations for 2026. Frost & Sullivan has conducted similar studies among the same target respondent groups since 2012. The survey provides companies with actionable trend insigh...

The escalating compute and power demands of edge AI are exposing the limits of conventional von Neumann architectures. Manufacturers deploying always-on sensing, real-time inference, and autonomous decision-making at the edge are constrained by the energy, latency, and memory-bandwidth ceilings of standard NPUs and MCUs. Traditionally, edge AI work...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advances in high-tech materials for various industrial applications. The featured innovations include Recyclable Liquid Thermoplastic Resins for Advanced Composite Manufacturing, Thermoplastic Polyurethane for Sustainable High-performance Applications, Liquid...

The US military intelligence (MILINT) analytics industry is undergoing a structural transformation as defense and intelligence agencies transition from platform-centric architectures to AI-native, data-centric, and decision-driven operational models. Intelligence systems are no longer confined to post-processing and retrospective analysis, instead ...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advances in high-tech materials for various industrial applications. The featured innovations include Large-sized Transparent and Bonded Ceramics for High-Power Laser Systems, High-Strength Transparent Alumina Ceramics for Defense Laser Windows, Gas-Atomized ...

In some ways, digitization doesn’t change what we do, only how we do it. Consider the safeguarding of precious intellectual assets (such as documents and creative works). Whether physical or digital, such assets may need to be protected from: --Access by unauthorized persons – Private documents need to remain private. Physical assets may be stored...