Search results for: 'fa02 digitization'

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

Digitization and IoT advancements are driving the adoption of sensor technologies extensively for the development of smart cities. There is an observed shift from restricting adoption of the technology to just homes and buildings which is moving towards more large-scale adoption across cities. While integrated sensor networks are key to driving the...

07 Sep 2020  |  North America  |  Frost Radar

Frost Radar™: Global Building Automation Systems Market, 2020

A Benchmarking System to Spark Companies to Action-Innovation That Fuels New Deal Flow and Growth Pipelines

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The Internet of Things has allowed numerous devices and systems to connect and communicate, generating a wealth of data that can be captured and converted to actionable insights through high-performance control and automation interfaces. In the building automation space, digitalization allows building managers to optimize energy use and save money ...

This study provides market sizing and forecasts, both in terms of unit shipments and revenues, as well as a competitive assessment of the market. The forecast in the study also talks about the revenue per region (North America, Europe, Asia-Pacific, Middle East and Africa and Latin America). This research service examines the market ecosystem and ...

25 Mar 2021  |  Global  |  Market Research

Cyber Threat Intelligence to Power the Next Generation of Cyber Security

Software-as-a-Service Delivery Model, New Use Cases, and Expansion into Mid-market Will Drive Growth

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Cyber threat intelligence (CTI) is a collection of data, information, and knowledge about past, present, and future cyberattacks. It is the cornerstone of mature cyber defense programs and a sought-after product category that allows organizations to adapt their security posture to the rapidly evolving threat landscape. Information about potential a...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

23 Sep 2021  |  Global  |  Megatrends

Trend Opportunity Profiles—Future of Humanless Construction

Future Growth Potential Enhanced by Advancements in Robotics and Automation

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Key Issues Addressed

Developers are increasingly investing in digital tools like robotics and automation to improve productivity. 3D printing and other new technologies will lead to rapid advancements in prefabrication and modularization. These advancements, in turn, will improve productivity and reduce overreliance on on-site processes. With a rapidly aging workfor...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...