Search results for: 'transform ed'

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...

The recovery of the Italian economy is set to continue at a modest pace, fuelled by the rising internal demand. After years of stagnation, the logistics and transport sector is experiencing a trend of reversal and is picking up the first signals of growth, thanks to the positive recovery in exports. The trade surplus is expanding due to to the redu...

Expanding use cases of autonomous solutions are expected to make future homes very smart. Evolution of Artificial Intelligence will entail the use of robotics across myriad functions that cater to various industries. The increasing number of start-up firms and M&A activity parallels the growth of emerging AI technology, such as machine learning app...

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...

With the advent of Industry 4.0 and smart factories, digital manufacturing technologies have been experiencing exponential technological growth. Disruptive technologies are playing a vital role in the revolutionary transformation of many key industries, such as aerospace, automotive, industrial automation, healthcare, and oil and gas. 3D printing, ...

11 Dec 2023  |  Global  |  Market Research

Global Grid Equipment Growth Opportunities

Electrification and Decarbonization Trends Drive Future Grid Investments

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Rising electricity demand complemented by sustained scaling up of renewable energy worldwide will boost investments in power transmission and distribution (T&D) infrastructure and grid assets, including transformers, switchgear, and cables. Frost & Sullivan expects the global grid equipment market revenue to reach $232.74 billion in 2030, with cabl...

Decarbonization, digital transformation, and technology innovation have accelerated significantly in the past five years. The global energy industry is experiencing an unprecedented transition, and this change is bringing exciting new growth opportunities to the oil and gas (O&G) sector. Digital technology and new business models are driving the...