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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
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Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
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iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum
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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine administration, full recovery will be postponed beyond 2021 (pessimistic scenario). Owing to the ongoing healthcare crisis, some sectors (travel and hospitality, manufacturing, retail, and transportation) are finding it difficult to deliver an excellent customer experience (CX). The objective of this Frost & Sullivan study is to measure the current use of and the future decision-making behavior of businesses pertaining to information technology (IT), especially in terms of contact center solutions across various industries, business sizes, and regions. Specifically, the study provides data about adoption drivers and restraints, deployment plans, perceived benefits and concerns, and allocated budgets pertaining to technologies and tools related to contact center/CX management. The key Asia-Pacific countries covered as part of this research are Australia, China, India, Japan, and Singapore.
The study will enable your organization to:
-comprehend the changes brought about by the ongoing healthcare crisis
-interpret the current and the future use of contact center technologies
-evaluate factors that drive investments in contact center technologies
Author: Krishna Baidya
Europe Customer Experience (CX) Outsourcing Market, Forecast to 2025
2021 Technology Convergence Scenarios
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027
GROWTH OPPORTUNITIES IN ARTIFICIAL INTELLIGENCE, SUPERCOMPUTERS, AND QUANTUM COMPUTING
Latin America in the Post-pandemic World
North American Mobile Trackers, Q2 2021
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
COVID-19 Pandemic Accelerates Managed Cloud Services Adoption
GROWTH OPPORTUNITIES IN CLOUD-, AUTHENTICATION-, AND AI-BASED SECURITY INNOVATIONS
augmented reality market
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composite materials market
thermal spray coatings market
industrial robotics market
smart home market
consumer electronics market
solar cell market
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