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The global leasing industry is entering a pivotal decade as electrification, innovative financing models, and a more integrated fleet management ecosystem fundamentally reshape the future of mobility finance. By 2035, battery electric vehicles (BEVs) will dominate new fleet acquisitions in most mature markets, pushing leasing providers to redesign ...

This report covers the Class 1-3 vehicles aftermarket in terms of volume (in million units) and value ($ million) across the UK. The base year for analysis is 2016 and the forecast period is 2017 to 2023.This research compiles findings from various deliverables published by Frost & Sullivan over the past 2 years. It covers growth prospects for the ...

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

Russia experienced weak GDP growth in 2019. Russia's 2020 economic downturn was two-fold: the joint impact of a crash in the oil prices and health crisis mitigation lockdowns will keep the economy contracted till early 2021. How long are the economic constraints on the growth expected to last? What are the strategic imperatives for businesses in Ru...

The European facility management (FM) market suffered a significant shock due to the COVID-19 pandemic. However, the market is bouncing back, with future growth focused on technology and sustainability. The industry is undergoing a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive d...

Data centers are becoming vital for various business functions in the modern world. For example, enterprises increasingly outsource their data operations to third-party colocation service providers. These providers’ ability to scale in terms of physical space, adequate power supply, cooling systems for servers and network connectivity, and effectiv...

Hailed as the European Unions growth champion in 2019, Poland experienced significant economic contractions in 2020. A resurgence of COVID-19 caused a double-dip in countrys GDP growth rate. The economic risks associated with COVID-19 restrictions persisted in early 2021 as the second wave of the virus swept the country. Will Poland return to its p...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Industry-wide fleet average CO2 emission targets for 2025 have been set to be 15% lower than 2020 levels, while 2030 levels will be 37.5% lower than 2020 levels. These targets are more stringent and are for cars only (separate targets are set for LCVs). Once the focus area for emission reduction, developments in IC engines no longer play an inte...