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More Australian offices are embracing flexible workplace options, driving the growth of Australia’s flexible office market. Key factors spurring market expansion include the changing work culture that is prioritising mobility and flexibility, including the trend away from long-term fixed leases towards more flexible terms, and the preference for co...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

The global residential, light commercial, and HoReCa water hydration treatment systems market is expected to witness a 7-year CAGR of 6.1% to generate above $30 billion by 2025. Emerging markets such as China, South Korea, India, and Japan, especially in segments such as light commercial and HoReCa, are witnessing high growth. The increasing aware...

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

The growing number of people of working-age, greater financial inclusion, increasing literacy levels, and growing internet penetration present a significant opportunity for the payments industry in Indonesia. The industry has recorded positive growth in terms of transaction value from US$ 333 billion in 2013 to an estimated US$ 563 billion in 2019....

Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...

This market insight is an addition to Frost & Sullivan’s growing focus on commercial aerospace. It complements the commercial aerospace benchmark, our quarterly review, as well as the commercial aerospace outlook report, while focusing on the main OEMs, namely, Airbus and Boeing. The insight not only discusses both companies’ financial and programm...

The research provides an updated analysis of the key global original equipment manufacturers’ (OEMs’) platform strategies. Specifically, various platform strategies adopted by the top 13 OEMs to develop more modular platform-based models for global markets have been covered in this research. The research also discusses the evolution and future of m...

The IT & communications industry continues to invest heavily in communications and IT solutions. Energy and utilities, healthcare, transportation, and manufacturing are also expected to increase ICT spending in the next 5 years. To enable ubiquitous connectivity, large investments need to be made by telecom operators as well as energy and utilities...