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The Future of Customer Contact is HereThe customer contact industry is at a turning point. At Frost & Sullivan’s 21st Annual Customer Contact West Executive MindXchange, one message rang loud and clear: AI isn’t just a trend—it’s a strategic imperative. But here’s the catch: success isn’t about deploying technology for technology’s sake. It’s about...

This Frost & Sullivan analysis examines the structural, technological, and competitive dynamics shaping the global zero-trust browser security (ZTBS) market. ZTBS solutions represent a rapidly emerging cybersecurity category designed to secure the browser attack surface through identity-centric, artificial intelligence (AI)-aware, and zero-trust–na...

Internet of things (IoT) professional and managed services have evolved from discretionary add-ons into core enterprise priorities as organizations shift their focus from technology acquisition to measurable business outcomes. Frost & Sullivan defines IoT professional services as encompassing IoT consulting, solution design, and deployment. IoT man...

The global healthcare cloud market is expanding as healthcare organizations move beyond early cloud adoption and begin to use cloud environments as a foundation for managing data, enabling interoperability, and supporting more integrated clinical and operational workflows. As adoption matures, cloud is increasingly being positioned not just as infr...

Healthcare facilities are some of the most complex and mission-critical environments in the smart buildings market, and investment priorities now extend beyond energy management to indoor environmental quality, critical infrastructure monitoring, asset visibility, and workflow optimization. Revenue growth is driven by rising energy costs and decarb...

The global CGT therapeutics market is transitioning from a niche, high-complexity segment into a mainstream, high-growth therapeutic class. Driven by scientific breakthroughs, accelerated regulatory pathways, and the entry of next-generation platforms—including in vivo CRISPR gene editing, allogeneic “off-the-shelf” cell therapies, and automated sm...

The impact of information technology (IT) on the manufacturing industry has been tremendous in recent times. With an increasing number of machines being connected to the Internet, data are being generated in huge volumes. Advancements in real-time data processing and predictive analytics further help in discovering newer ways of utilising the data ...

The APAC network security market saw a 11.4% growth in Q4 2019. The market is being driven mostly by the firewall segment which grew 14.0%. Top-three revenue contributors remain education, government, and BFSI sectors, with a combined contribution of 63.3% of market share. Healthcare, government, and manufacturing were the top growing verticals in ...

The APAC network security market saw a decline of 7.2% in Q1 2020 due to the COVID-19 crisis. China was the first country to be hit by the current pandemic, and the country implemented lockdown measures in several main cities in Q1 2020. Hence, the market suffered a strong decline of 27.9% in the first quarter. Overall, only the SSL VPN segment exp...