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India is at the crossroads where the economy is seeing a strong push not only from policy makers towards electric mobility, but also from electric vehicle manufacturers for increasing the adoption of energy-efficient vehicles. Frost & Sullivan’s Electric Vehicle Readiness Index examines 40 key Tier I and Tier II Indian cities, based on their readin...

This industry insight covers the opportunity for 5G in relation to the industry-wide adoption of virtual reality (VR) and augmented reality (AR) technology in select use cases. The insight seeks to answer the following questions: What is the status of global 5G deployments? How will 5G help VR/AR technology applications? What are the challenges and...

New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

New retail business models have emerged, and one crop is online-only businesses that sell exclusively through social media channels. Almost all social media platforms today offer retail functionalities that facilitate the electronic commerce (eCommerce) of goods and services. This online sales model is mainly driven by social influences and interac...

10 Jun 2019  |  Global  |  Market Research

IoT in Pumps—Mapping Your IoT Monetization Strategy

Assessment of Innovative Business Models to Unlock New Revenue Streams

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This Frost & Sullivan study identifies, assesses, and evaluates the lucrative growth opportunities available for pump vendors if they integrate IIoT into their solution offering. Based on interactions with pump, automation, IoT, and end-user companies, Frost & Sullivan has identified 5 growth opportunities that helps pump manufacturers to identify ...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The 2023 North American enterprise cloud contact center Frost Radar™ identifies leaders in the enterprise contact center-as- a- service (CCaaS) industry. The market continues to mature and brings enhanced technology, efficiency, and agility to contact centers throughout North America. Frost & Sullivan defines a cloud contact center as a network-b...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...