Search results for: 'systems integrators'

This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locations to countries overseas. CX management is a subse...

The chemicals industry has been undergoing a continuous, but gradual, transformation with the aid of digital technologies. The paints and coatings space leads in terms of the extent of digitalization adopted in various domains of the value chain to address unmet needs, although a significant portion of investment is focused on enhancing value throu...

The fraud detection and prevention (FDP) market has grown significantly, driven by the frequency, sophistication, and volume of fraudulent attacks. The increase in digital transactions as well as companies’ digital transformation initiatives have created a large attack surface. Businesses are adopting FDP solutions powered by artificial intelligen...

The multilayered architecture of cloud-native applications, involving containers, microservices, and underlying infrastructure, complicates threat detection and incident response. Attacks can move across these layers, starting at the application level, exploiting API or unknown vulnerabilities, and moving laterally through the container layer to th...

The global 5G network infrastructure market is significant, measuring in the tens of billions of dollars annually. In the past, the market for cellular network infrastructure had one primary customer type: communications service providers (CSPs). Today, CSPs still make up the largest portion of the market, but enterprises in many different vertical...

The global lithium-ion battery materials market is in the growth stage, with many companies offering a wide range of products and materials. Developments are happening in the areas of next-gen materials, supply chain diversification and optimization, partnerships and collaborations, and recycling initiatives. It is becoming imperative for companies...

The commercial vehicle industry in Europe is undergoing a transformation driven by the shift to zero-emission fuel technologies that focus on sustainability and affordability. Hydrogen fuel technology has emerged as a promising solution in long-haul, heavy-duty transportation. The demand for hydrogen trucks is expected to accelerate as European gov...

As customer-centricity takes center stage, customer experience (CX) management has become the foundation for delivering connected experiences across all touchpoints and throughout each interaction journey, from onboarding to post-purchase support. Organizations in the Asia-Pacific region are gradually investing in digital technologies, intending to...

The widespread adoption of containers and Kubernetes has made cloud-native applications the cornerstone of many business operations. While they enable rapid application development and delivery, their nature to scale up and disappear in seconds is beyond the static, monolithic applications that traditional monitoring tools were built for. This crea...