Search results for: 'Manufacturing Quality Management'

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...

The global building automation system (BAS) market is undergoing a significant transformation. The rapid increase in the digitalization of buildings has resulted in a spurt in demand for smart building management solutions and BASs. These technologies are causing significant disruptions, driving a shift away from traditional building administration...

New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...

For years, while cameras drew the attention and budget in meeting rooms, audio was often a second thought. That assumption has expired. Audio now sits at the center of meeting equity and collaboration effectiveness, because even the sharpest image is useless if people cannot be heard and understood accurately.In AI-enabled rooms, microphones are be...

The economies in developed countries have either stabilized or declined over the past few years. As a result, automotive companies are struggling to grow their sales in these markets. End-customers are either continuing to use their existing vehicles or are looking at alternative modes of transport. To sustain growth, automotive OEMs are continuous...

Packaging is vital to the food and beverages (F&B) industry as it protects products from external contamination and environmental factors, such as temperature changes and humidity. Packaging also enhances the shelf life of food products while supplementing the logistics and storage operations. On the consumer end, packaging plays a critical role in...

Vehicle leasing is seen as a solution to the growing number of challenges faced by companies with regard to their mobility needs. Amongst others, these include challenges associated with vehicle funding, fleet maintenance, and, more importantly, residual risk handling. Businesses in the present market conditions are focused on their core products/s...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Insulation materials, either in fibrous, cellular or granular form, are adopted across industries such as building and construction, packaging, electronics, consumer goods, energy, manufacturing, oil & gas, aerospace and automotive. Apart from being a thermal barrier, the materials function as anticorrosion, anti-flame, enhance the durability and a...