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New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

In the post-pandemic global business ecosystem, all eyes remain trained on supply chains as operations inch toward a new normal characterized by transparency and business resilience. In this study, Frost & Sullivan discusses the top growth opportunities for the fast-evolving supply chain and logistics domain, particularly how technologies, inclu...

Outsourcing helps organizations navigate the challenging competitive environment. It has evolved from being a resource expansion and cost arbitrage solution to a process that drives business outcomes and creates value for customers. This Frost & Sullivan study presents forecasts for the global business process management (BPM) services market from ...

Vibration condition monitoring (CM) is a method of using sensors and software tools to ensure machine health and maintain safety. Machine sensors use machine monitoring software and other parameters to measure vibration and the thermography of a machine, which offers real-time insight into the health of the machine. For nearly a decade, vibrati...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...

22 Jul 2022  |  North America  |  Market Research

Analysis of the North American UCaaS Market, Forecast to 2028

What Does it Take to Capitalize on the Robust Growth Trajectory?

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Fear of stagflation or recession is likely to dampen the momentum the industry has garnered in the past couple of years. Strong recognition of UCaaS benefits—including improved business continuity and enhanced remote/hybrid workforce productivity—is likely to be offset by budget tightening, delayed investments, and technology investment priorities ...

The laboratory information management systems (LIMS) market in the United States has been a mature space for many years. The evolution of laboratory needs has spurred innovation in this industry, forcing vendors to change their approach toward consumers. Consumers have the option of choosing between thick-client (Web-enabled) solutions, thin-client...

NEC will continue to supply a range of IT security management and biometric solutions to the market, with Frost & Sullivan anticipating a company focus on the development of a Big Data and cloud services solution. Winning opportunities in the Asia-Pacific region is a core aspect of the companys continued diversification of its international custom...

The rapid adoption of GLP-1 therapies is reshaping the weight management landscape and creating a new set of nutritional needs among consumers using these treatments. While GLP-1 therapies have demonstrated significant benefits for weight loss and metabolic health, associated challenges—including reduced appetite and food intake, loss of lean muscl...