Search results for: 'Management systems'

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...

This Frost Radar benchmarks companies offering digital pathology solutions for hospitals and laboratories and discusses opportunities in clinical, pharma, CRO, and research applications. Digital pathology solutions cover all aspects of workflow including sample collection and preparation, image acquisition and integrated image storage, and anal...

This Frost Radar™ analysis investigates the healthcare platforms and tools that enhance communication and collaboration between care providers and payers for services, as well as the interfaces that connect payers and providers directly. The payer is often a private insurer, but could also be a patient or a government entity. As the industry transi...

Email security is a pillar of enterprise cyber resilience as threat actors continue to exploit the human layer through increasingly sophisticated phishing, business email compromise, impersonation, and multichannel social engineering attacks. At the same time, the market is evolving beyond traditional secure email gateways toward cloud-native, API-...

This Frost Radar™ benchmarks leading digital experience platform (DXP) vendors as the platforms consolidate from fragmented experience stacks into unified orchestration layers that integrate content management, customer data, agentic AI, and multichannel delivery in a single operating environment. Governance has emerged as a primary competitive dif...

The North American carrier Ethernet services market is in the mature stage of its lifecycle, with revenue growth under pressure from price compression, market saturation, and the broader adoption of SD-WAN using multiple underlay technologies. Providers interviewed for this analysis identified 1 Gbps and 10 Gbps as the most commonly requested Ether...

The rapid increase in carbon emissions worldwide and the urgency to achieve net-zero targets have intensified the need for carbon capture and utilization (CCU) technologies. While technologies have advanced significantly, the long-term economic viability of carbon management remains constrained without scalable pathways to convert captured CO₂ into...

The HVAC equipment industry is in the midst of a transformation driven by demand for energy-efficient climate control solutions, building decarbonization initiatives, evolving refrigerant regulations, and the adoption of smart and connected building technologies. As building owners prioritize sustainability and operational efficiency, industry part...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...