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The COVID-19 pandemic has significantly affected the water sector. Operational resilience and economic sustainability have become key focal points of investments due to the pandemic. The lockdowns due to the pandemic across the globe have severely disrupted supply chains and labour availability for production; both factors have significantly hit th...

02 Jun 2021  |  Global  |  Megatrends

Growth Opportunities Driven by Top Trends in 2021

COVID-19 will Influence Consumption Behavior, Hyper-personalization, and Emphasis on Digital Health

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As people learn to embrace uncertainty, the top trends outlined at the beginning of 2021 will bring about significant changes in the way societies work and live. Changes in user behavior patterns will trigger major growth opportunities influenced by changes in consumption and business models. Emerging advancements in technologies, such as AI and a...

The rise of digital platforms is empowering the military, enabling a better continuity of operations and bringing armed forces at a new level of combat readiness. However, the Digital Transformation is also bringing new players into the market place, where traditional industries have been used for decades to well-established business and working pr...

This study on the global routers, switchers, and master controls market covers software and hardware point solutions as well as comprehensive large-scale value-based applications that support the video production and broadcasting needs of consumers. Consumers in the market range from broadcasters, outside broadcast (OB) trucks, multiple service ope...

28 May 2021  |  Global  |  Megatrends

Transformative Mega Trends Enabling Lights Out Manufacturing

Post-pandemic Manufacturing Shifts will Usher Future Growth Potential of ‘Lights Out’ Environment

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The COVID-19 pandemic has not only hindered global manufacturing output but has also hastened the shift toward Industry 5.0. Digitalization and automation are rapidly shaping business strategy, with nearly 90% of companies embracing digital transformation in the short term. In an effort to become more resilient and shock-proof, manufacturers, espec...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

03 Jul 2019  |  Asia Pacific  |  Market Research

Assessment of Automotive Retailing in China, 2018

Engagement of Individual Offline Touchpoints and Omni-channel Interdependence to Transform China’s Automotive Retail Market

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The automotive retail market in China is likely to undergo a market transformation from experiential service to experience engagement; as well as from a complete sales solution to an intensive sales solution from 2018 to 2025. The automotive retail market is experiencing its maturity and a marketing approach of “everyone is a potential consumer”. I...

Tamil Nadu is the second-largest contributor to India’s GDP and is a leading economic powerhouse. Favourable industrial policies, suitable infrastructure for industrial growth, a large talent pool, and a high rate of urbanisation have contributed to industrial growth and output over the last 20 years. The state is a leading destination for the au...