Search results for: 'cases data learning'

Over the course of the projection period, the market for CX management is expected to expand. This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for competitive advantage, and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised for disruption due to the emergence o...

The North American region has witnessed unprecedented weather disruptions that have caused dry spells, droughts, rising temperatures, and longer summer seasons, all of which have affected freshwater surface water sources. This has also put immense pressure on groundwater sources, which are being exploited. US states, especially the Pacific and Midw...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The global LNG industry is approaching a hiatus in growth as current under-construction projects come online in the next 3 years without more new supply in the pipeline. As oil prices dropped, industry investment capital slowed, and project developers shifted their focus from speed to cost savings. While this will cause a pause in supply growth, de...

23 Dec 2020  |  North America  |  Market Research

Growth Opportunity Analysis of the North American Clinical Documentation Improvement (CDI) Market

Internal Challenges, Disruptive Technologies, and Competitive Intensity are Driving CDI to become a More Value-based Process

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This Frost & Sullivan research service presents a comprehensive overview of the North American clinical documentation improvement (CDI) market. CDI is a mid-process in the broader revenue cycle management (RCM) ecosystem. This study analyzes key product segments, major end users, and top vendors across the United States and Canada. Revenue is fo...

A fierce competitive battle is raging at the Wide Area Network (WAN) edge, and this battle is far from over. The battleground is Software-defined WAN (SD-WAN), and the combatants are many. By applying application and network-aware algorithms to routing WAN traffic across multiple transport links, enterprises can more economically satisfy their grow...

The global automotive industry is going through a transformation with CASE convergence. Connectivity and autonomous driving features are at the forefront of this transformation. Globally, OEMs are looking to introduce various ADAS features ranging from L0 to L2+. These features are not just safety enhancements but are also viewed as comfort and con...

The automotive industry is increasingly electrified, and multiple tech companies are entering the sector, making it competitive and fragmented. This study provides a strategic overview of several new entrants in the automotive industry, with the intent of identifying and understanding the factors that contribute to their success. New entrants in th...

This report examines the artificial intelligence (AI) information technology (IT) services sector. While still at a nascent stage, AI technologies are being adopted across industries globally to innovate business models, drive operational efficiencies, and create strategic differentiation. The COVID-19 pandemic has further accelerated the pace of d...