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This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advancements in high-tech materials for various enhanced industrial applications. The featured innovations include Biocellulose from Bacterial Fermentation to Replace Petrochemicals, Advanced 3D Printing with Two-Photon Polymerization, Sustainable Palm Oil Pr...

Cloud adoption globally continues to expand the enterprise attack surface, making cloud risk more dynamic, distributed, and operationally complex than earlier posture-centric models assumed. Modern cloud-native security needs more than a traditional shift-left approach that requires early security integration throughout the application development ...

XDR is a vendor-agnostic solution that aggregates data from a wide range of security controls and enables security teams to holistically detect, investigate, and respond to threats. XDR's 3 core promises are cross-layered detection and response, meaningful automation, and third-party integration. Security vendors take several approaches to XDR,...

The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

New solutions include the integration of tools such as AI, which streamlines processes by automating tasks and offering guidance to operators on the use of ultrasound equipment. These solutions also reduce variabilities across devices and operators and improve the early diagnosis of chronic diseases. The study will help ultrasound equipment prov...

Vital signs monitoring devices that support remote monitoring are growing rapidly due to the increasing need for home care and chronic disease management solutions. Moreover, the increasing workload on clinicians and nurses is driving demand for continuous vital signs monitoring solutions in hospital settings. Clinical-grade wearables are dominatin...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven resolution, and proactive engagement, the platforms ...

16 Apr 2018  |  Global  |  Megatrends

The Future of Last-mile Delivery Bots

The Global Delivery Bot Market is likely to Reach $16.79 Billion by 2030

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The logistics market is currently undergoing a major transformation with new innovative solutions determining the way goods are being delivered from point A to point B. The market is witnessing influx of new breed of tech-savvy startups that are coming up with unique business models and services that are largely disrupting the supply chain ecosyste...