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Sweden is among the best-performing Nordic economies, supported by a strong labor market, high private and public consumption, and industrial production. The Swedish economy is highly interlinked with the EU economy. The share of exports is above 40% of the GDP. R&D export is the major growth driver. In the medium term, Swedish exports are expected...

Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce cap...

05 Feb 2021  |  Latin America  |  Market Research

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

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Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this se...

After experiencing growth in 2024, the video conferencing devices market slowed in H1 2025. Unit shipments for the total market declined by 0.4 percent in H1 2025, over the same period prior year, even though revenue grew at 8.2 percent, driven by higher prices resulting from tariff impacts. The slowdown in H1 2025 was concentrated in the USB camer...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

In this report, Frost & Sullivan has presented the key findings of it survey conducted among European enterprises on their preferences for SD-WAN. A survey was conducted among the IT/ Network decision makers across various verticals such as financial services, healthcare, retail, government, technology and manufacturing in the European market. The ...

The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...

Many predicted that 2020 would be the year that fifth-generation (5G) mobile technology moved from something discussed as “coming soon” to a reality in many consumers’ lives. The move to 5G will not be an overnight occurrence, but one planned to gradually evolve over the next decade. The evolution of 5G starts with the consumer market: the latest A...

The labor market is constantly evolving and introducing newer forms of employment, such as the retired workforce, platform workers, crowd workers, and temporary workers. Changing market dynamics have shifted companies’ focus from hiring and training to leveraging non-permanent talent as this model offers optimal flexibility and lower fixed costs. ...