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This research report examines the growth opportunities emerging from artificial intelligence-powered unified communications and collaboration (UCC), drawing on Frost & Sullivan’s 2026 global survey of 1,198 IT and business decision-makers across North America, Latin America, Europe, and Asia-Pacific. It evaluates organizational challenges, investme...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...

Full product development IVD CMO comprises companies that partner with OEMs and support them in the development of IVD devices, ranging from concept to commercialization. IVD companies are continuously looking at new ways to optimize resources due to rising cost pressures and regulatory complexities, prompting industry participants to adopt innovat...

Field programmable gate arrays (FPGAs), application-specific integrated circuits (ASICs), and application-specific standard products (ASSPs) are logic devices that are typically used to manage the interchange of digital signals within a system. While ASICs and ASSPs result in a lower unit cost, they are associated with high fixed costs and demand h...

The building management system (BMS) market in the Gulf Cooperative Council (GCC) is witnessing the emergence of innovative technologies such as building information modeling (BIM) and 3D printing. These technologies are causing significant disruptions, influencing how buildings are managed and shifting roles away from traditional skills towards te...

The progressive digitalisation of the security eco system is substantially impacting security missions and traditional operating processes. Worldwide, security end-users are exploring and adopting new digital tools to tackle existing and upcoming threats in a more cost efficient way. Frost & Sullivan has identified four different trends disrupting ...

Data strings from vehicles, machines, products, and facilities are generated to alert users of asset operating conditions. Data is created to notify users of asset location and condition and if something is about to go wrong. This data is churned out constantly, and organizations that acknowledge and find ways to monetize it can become market lea...

In the age of digitalization, manufacturers in their quest to maintain the highest quality possible seek the most advanced, flexible, and valuable metrology technique available to reinforce their brand image and product quality. The global dimensional metrology market is witnessing steady growth, with end users focused on enhancing productivity and...