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21 Aug 2019  |  North America  |  Market Research
Companies to Watch in Customer Contact, North America, 2019
Technology Providers of Note in an Expanding Customer Service Ecosystem
This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...
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29 Nov 2008  |  Global  |  Market Research
World SIM Smart Card Market
This research service provides an indepth look at the smart card SIM market at a global level, breaking down into four geographic regions, EMEA, APAC, North America and Latin America. North America and Latin America have been merged when providing forecast figures, but the drivers and restraints provided look at all regions. Base year is 2007.
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09 Aug 2021  |  North America  |  Market Research
Global Prebiotic Ingredients Growth Opportunities
Consumers’ Desire for Low Sugar and High Fiber Products Fuels Prebiotic Ingredients’ Growth
This research service analyzes the global prebiotic ingredients market, covering North America, Europe, Asia-Pacific (APAC), and Latin America, the Middle East, and Africa (LAMEA). Global and regional trends are detailed in the study. The study focuses on prebiotic ingredients used across end applications such as functional food and beverages, diet...
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14 Oct 2021  |  North America  |  Market Research
US Healthcare Cybersecurity Growth Opportunities
Increased Adoption by End Users and a Growing Number of New Entrants Catalyzing Transformational Growth
The research service will provide an overview of the US healthcare cybersecurity market from 2021 to 2026. Healthcare cybersecurity includes those systems, applications, and IT-enabled services that assess third-party vendor risks, safeguard data networks, privatize cloud-based access management, and ensure the state-of-the-art security of all IT s...
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30 Aug 2007  |  Global  |  Market Research
World Smart Card IC Markets
This research service provides an indepth look at the smart card IC market at a global level, breaking down into four geographic regions, EMEA, Asia Pacific (APAC), North America and Latin America. North America and Latin America have been merged when providing forecast figures, but the drivers and restraints provided look at all regions. The base...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026
Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics
The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Improved Customer Experience Driving Vietnamese Contact Center Applications Market, Forecast to 2026
Growth Potential Enhanced by Increased Adoption of Omnichannel Applications
Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....
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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026
Growing Focus on Efficiency and Cost Optimisation Attracts Investments
The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Superior Customer Experience Driving Thai Contact Center Applications Market, Forecast to 2026
Growing Focus on Efficiency and Lower Costs to Boost Investments
Thailand's contact center applications market generated revenue growth of 6.9%, with market revenue of $21.3 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 6...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026
Personalisation and Proactive Customer Experience Represent Key Growth Opportunities
The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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