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Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

The Indian communication test equipment market (comprising LTE test equipment, VoLTE test equipment, Wi-Fi test equipment, security test equipment, Ethernet test equipment, LTE-Advanced (LTE-A) test equipment, Cloud infrastructure testing and Cloud-based application monitoring) is split by region (North, South, West and East) and by end users (tele...

As the need and preference for minimally invasive surgeries are rapidly rising, the demand for endoscopic procedures is also witnessing substantial growth. Since endoscopes are minimally invasive and use the natural openings of the body for insertion to aid physicians with enhanced images for the purpose of diagnosis and therapy, the need for scope...

The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

This study covers the US business carrier Ethernet services market. Ethernet is seeing rising demand from enterprises for its flexibility, scalability, and reliability. Ethernet services offer faster repair time and better security and performance than other transport services. Moreover, network service providers (NSPs) report that new demand is fo...

The global medical devices market is currently witnessing disruption, led primarily by two key factors: increasing digitization of healthcare delivery and the transition of care settings to locations outside the hospital. There is an increased use of digital technology across the healthcare value chain, and companies operating in data analytics, ar...

This study comprises trend opportunity profiles of the top upcoming trends that cater to future environmental needs. It describes opportunities across key sectors, such as fast-moving consumer goods (FMCG), healthcare, industrial, mobility, food and agriculture, and information and communication technologies (ICT). It offers a set of transformative...