Search results for: 'valor solution analyst'

Secure access service edge (SASE) is a cloud zero trust architecture implementation that serves secure connectivity from a proximate platform typically housed in the cloud. SASE incorporates four formerly discrete security and connectivity functions: secure web gateway, zero trust network access, cloud access security broker, and software-defined w...

The global approach to sustainability and circular economies hinges on increased efficiency, fit-for-purpose solutions, and greater transparency with data sharing to enable meaningful actions. Digitalization will figure largely in this transition, enabling data integration for measuring, managing, verifying, and communicating actions as well as for...

The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...

The patient monitoring industry has been rapidly changing since the onset of the COVID-19 pandemic. New technologies, such as remote monitoring, are gaining traction, supported by the shift of healthcare to out-of-hospital settings. Home care settings also are prominent in chronic care management. Hospitals want enterprise-wide solutions that a...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

Manufacturers are confronting a skilled labor shortage. As they try to find a solution, augmented connected worker (ACW) platforms can become a key ally in training the new workforce and strengthening employee retention through comprehensive upskilling capabilities, skills management tools, and assistance throughout their shifts. ACW platforms have...

This study examines current and near-term SMB (small and mid-sized business) demand for mobile worker software applications. It also profiles a subset of mobile worker app providers that are successfully reaching the SMB sector and identifies future growth opportunities in this market. The information contained in this study allows mobile worker a...

The Indian contact center applications market generated a revenue growth of 9.1Percentage, with market revenue of $72.9 million in 2018. The market is forecasted to grow at 2.6Percentage CAGR from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement. C...