Search results for: 'value driven centers'

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

Enterprise imaging is no longer a technology upgrade. It is becoming the operating model for imaging across the provider organization, and the next investment cycle will decide which vendors lead it. This study gives vendors, ecosystem partners, and provider leaders a 360-degree view of that shift, and it is built on primary interviews with the peo...

The research service covers the South African and Nigerian thermal insulation materials market. This study explores growth opportunities and the main driving forces that include rising energy costs, construction activity, as well as legislation passed. The thermal insulation materials industry is highly fragmented. Both primary and secondary source...

Knowledge-Based Economies generate economic value through knowledge creation / innovation; have strong focus on R&D; showcase an entrepreneurial culture. This report focusses on the technology competitiveness of knowledge economies and what drives them.

In this paper, we dig deeper into remote browser isolation and its value proposition, and provide a snapshot on the remote browser isolation products from four vendors: Authentic8, Fireglass, Light Point Security, and Menlo Security.

15 Apr 2015  |  North America  |  Market Research

Analysis of the Global Engineering Information Management Solutions Market

Downturns in the Oil and Gas and Mining Industries Challenge Growth

Infographics

×

There is a vast, untapped market for engineering information management (EIM) solutions, driven by the needs of industries that are complex, process driven, and regulated, and that actively seek cost savings and efficiency. This study examines the global EIM solutions market, including drivers and restraints and industry challenges. It provides glo...

As industries across the globe pursue digitization across functions, more and more data are being generated and utilized to empower decision making and insight generation. As the volume and complexity of data increases, it is also becoming difficult for traditional machine learning (ML) algorithms to make sense of a large number of variables. The l...

Although the advent of Infrastructure as a Service (IaaS) technology in Latin America lagged North America and some countries in Europe, the region has been quickly following and benefitting from the lessons learned from more mature cloud markets. In this report, we provide an overview of key market trends in the Latin America Infrastructure as a ...

The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...