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A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange

Information Technology A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange

Employee Experiences Top Priority for 2024


RELEASE DATE
06-Dec-2023
REGION
Global
DELIVERABLE TYPE
Market Research

RESEARCH CODE
K98E-01-00-00-00
SKU
IT_2023_370
Yes
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SKU
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A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
Published on: 06-Dec-2023 | SKU: IT_2023_370

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Description

The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improving employee engagement. The highly interactive event created an opportunity for participants to connect with solution providers, contact center leaders, and potential partners.

Creating better employee and customer experiences with artificial intelligence (AI)-infused CX solutions was top of mind throughout the event. With high attrition rates and a shortage of talent, implementing effective employee engagement initiatives has become critical. AI solutions that support agents have proven beneficial for agent and customer satisfaction. This insight will share the key takeaways about these issues from expert keynotes, roundtable discussions, and topic tables.

Author: Alpa Shah

Table of Contents

A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange

  • A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
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The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improving employee engagement. The highly interactive event created an opportunity for participants to connect with solution providers, contact center leaders, and potential partners. Creating better employee and customer experiences with artificial intelligence (AI)-infused CX solutions was top of mind throughout the event. With high attrition rates and a shortage of talent, implementing effective employee engagement initiatives has become critical. AI solutions that support agents have proven beneficial for agent and customer satisfaction. This insight will share the key takeaways about these issues from expert keynotes, roundtable discussions, and topic tables. Author: Alpa Shah
More Information
Deliverable Type Market Research
Industries Information Technology
No Index No
Is Prebook No
Keyword 1 Customer Contact Trends
Keyword 2 Customer Feedback Insights
Keyword 3 Customer Experience Optimization
Podcast No
WIP Number K98E-01-00-00-00