Search results for: 'Cooling solution for data centers'

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

The pace of cybersecurity evolution accelerated over the past decade. What was once perceived as a box-ticking exercise became a business enabler. The main driver for this paradigm shift is the massive increase in the number and severity of cyberattacks on organizations, including small and medium-sized businesses. Typically, point cybersecurit...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. For the first time, improving CX is rated as the ...

28 Sep 2021  |  Global  |  Market Research

Global Automated Endoscope Reprocessors (AER) Growth Opportunities

Breakthrough Technologies and Strategic Collaborations Drive Growth Strategies

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While the entire healthcare industry adapts to changes induced by the COVID-19 pandemic, the endoscope reprocessing industry undergoes a major technology transformation. The rise in multiple infection outbreaks from contaminated endoscopes due to faulty endoscope reprocessing and manual errors in cleaning presents huge growth potential for automate...

28 Sep 2021  |  Global  |  Market Research

Global Automated Endoscope Reprocessors (AER) Growth Opportunities

Breakthrough Technologies and Strategic Collaborations Drive Growth Strategies

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While the entire healthcare industry adapts to changes induced by the COVID-19 pandemic, the endoscope reprocessing industry undergoes a major technology transformation. The rise in multiple infection outbreaks from contaminated endoscopes due to faulty endoscope reprocessing and manual errors in cleaning presents huge growth potential for automate...

Macro-economic and socio-political trends have had a considerable impact on the North American UCaaS market in the past four years. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. With...

11 May 2021  |  Latin America  |  Customer Research

Latin-America Cloud User Survey, 2020

Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

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Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

Militaries are turning toward cloud computing for hosting their digital assets in a unified security platform to promote cross-branch collaboration and manage security risks effectively. In this research service, Frost & Sullivan examines current market trends, identifies key cloud service providers and companies to watch, and offers insights into ...