Digital Trends in Healthcare—Global, 2019 to 2023

Digital Trends in Healthcare—Global, 2019 to 2023

Gain a 360 Degree Perspective on Critical Success Factors

RELEASE DATE
22-Jul-2020
REGION
Global
Research Code: 9AC2-00-52-00-00
SKU: TE03955-GL-MR_24598

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Description

With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency.

For the first time, improving CX is rated as the top business objective (48% of respondents). Organizations plan to meet this objective by measuring their digital transformation success with customer satisfaction (CSAT) and customer retention rates. More importantly, they plan to make CX a top investment priority over the next two years. These investments are primarily driven by healthcare manufacturers, but also by healthcare providers.

Needless to say, COVID-19 has had a tremendous impact on this industry. It continues to relentlessly test healthcare organizations around the globe, causing swift changes to regulations, methods of care, and technology usage.

Telemedicine will become the new standard of care to remotely assess a large population of patients, driving an increase in the number of service providers and the need for service standardization across the continuum of care.

This study incorporates the breadth of analysis obtained from healthcare industry analysts and IT/Telecom industry analysts with customer research to provide our clients with a holistic view of future IT investments and impact of these solutions. You will find the latest insights on the state of the industry, the impact of COVID-19, and predictions for digital health solutions. You will also discover customer perspectives on digital transformation trends and investment plans.

The overall research objective for the customer survey is to measure the current global use and future decision making behavior toward information technology (IT) in the healthcare industry, specifically: enterprise mobility management, digital commerce, unified communications & collaboration (UCC), infrastructure and data centers, cloud communications, analytics, digital marketing solutions, customer experience (CX), cyber security, artificial intelligence (AI), internet of things (IoT), blockchain/DLT, and enterprise information management (EIM).

• Cybersecurity will be the number one concern for healthcare providers for at least the next three years.

• Telehealth will be a top growth opportunity for healthcare providers to assist in simultaneously meeting CX goals and cost reduction.

• Pharmaceutical companies will heavily invest in AI.

Benefits of this Analysis:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation in healthcare
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets
• Discover opportunities in different healthcare verticals and regions
• Identify key business objectives and challenges specific to this industry
• Help your clients facilitate their digital transformation journey
• Understand the impact of COVID-19 on the healthcare industry

Author: Alpa Shah

Table of Contents

Digital Trends in Healthcare—Research Objectives, Global, 2019

Research Methodology

Benefits of this Analysis

Digital Trends in Healthcare—State of the Industry, Global, 2020

Digital Trends in Healthcare—COVID-19 Impact by Healthcare Vertical, Global, 2020

Digital Trends in Healthcare—COVID-19 Impact by Healthcare Vertical, Global, 2020 (continued)

Digital Trends in Healthcare—COVID-19 Impact: Predictions for Healthcare, Global, 2020 to 2021

Digital Trends in Healthcare—Growth Opportunities from COVID-19 Impact, Global, 2020 to 2021

Digital Trends in Healthcare—AI Predictions, Global, 2019 to 2023

Digital Trends in Healthcare—AI Predictions, Global, 2019 to 2023 (continued)

Digital Trends in Healthcare—Big Data Predictions, Global, 2019 to 2023

Digital Trends in Healthcare—Telehealth Predictions, Global, 2019 to 2023

Digital Trends in Healthcare—Cybersecurity Predictions, United States, 2019 to 2023

Survey Methodology

Digital Trends in Healthcare—Respondent IT Decision Maker Profile, Global, 2019

Digital Trends in Healthcare—Respondent IT Decision Maker Profile, Global, 2019 (continued)

Digital Trends in Healthcare—Respondent IT Decision Maker Profile, Global, 2019 (continued)

Digital Trends in Healthcare—Respondent IT Decision Maker Profile, Global, 2019 (continued)

Summary of Key Findings

Summary of Key Findings (continued)

Digital Trends in Healthcare—Top Business Objectives, Global, 2019 to 2020

Digital Trends in Healthcare—Top Business Objectives by Region, Global, 2019 to 2020

Digital Trends in Healthcare—Top Business Objectives by Sub Segment, Global, 2019 to 2020

Digital Trends in Healthcare Industry—Top Business Objectives by CEO Vs. CTO/CIO, Global, 2019 to 2020

Digital Trends in Healthcare—Top IT/Telecom Challenges, Global, 2019 to 2021

Digital Trends in Healthcare—Top IT/Telecom Challenges by Sub Segment, Global, 2019 to 2021

Digital Trends in Healthcare—Top IT/Telecom Challenges by Region, Global, 2019 to 2021

Digital Trends in Healthcare—Top IT/Telecom Drivers, Global, 2019 to 2021

Digital Trends in Healthcare—Top IT/Telecom Drivers by Sub Segment, Global, 2019 to 2021

Digital Trends in Healthcare—Top IT/Telecom Drivers by Region, Global, 2019 to 2021

Digital Trends in Healthcare—Stage of Digital Transformation, Global, 2019

Digital Trends in Healthcare—Top Business Processes to be Impacted by Digital Transformation, Global, 2019 to 2021

Digital Trends in Healthcare—Measuring Digital Transformation Success, Global, 2019

Digital Trends in Healthcare—IT/Telecom Solutions Used Today, Global, 2019

Digital Trends in Healthcare—IT/Telecom Investment Plans Among Users, Global, 2019 to 2021

Digital Trends in Healthcare—IT/Telecom Investment Plans Among Non-Users, Global, 2019 to 2021

Digital Trends in Healthcare—Primary Purchasing Channels of IT/Telecom Products and Services, Global, 2019

Digital Trends in Healthcare—Primary Purchasing Channels of IT/Telecom Products and Services by Region, Global, 2019

Digital Trends in Healthcare—Primary Purchasing Channels of IT/Telecom Products and Services by Sub Segment, Global, 2019

Digital Trends in Healthcare—Top IT/Telecom Decision Making Factors, Global, 2019

Digital Trends in Healthcare—Top IT/Telecom Solutions at Risk of Being Replaced, Global 2019

Digital Trends in Healthcare—Top Reasons for IT/Telecom Solutions to be Replaced, Global 2019

Digital Trends in Healthcare—Top Security Concerns Regarding IT/Telecom, Global, 2019

Digital Trends in Healthcare—Top Security Concerns Regarding IT/Telecom, Global, 2019 (continued)

Digital Trends in Healthcare—Transformative Technologies Usage, Global, 2019

Digital Trends in Healthcare—Transformative Technologies Usage by Sub Segment, Global, 2019

Digital Trends in Healthcare—Transformative Technologies Investment Plans Among Users, Global, 2019 to 2021

Digital Trends in Healthcare—Transformative Technologies Investment Plans Among Non-Users, Global, 2019 to 2021

Digital Trends in Healthcare—Transformative Technologies Development Channels, Global, 2019

Digital Trends in Healthcare—Transformative Technologies: Stage of Implementation, Global, 2019

Digital Trends in Healthcare—Competitive Advantages of Transformative Technologies, Global, 2019

Digital Trends in Healthcare—Top Reasons for IoT Investment, Global, 2019

Digital Trends in Healthcare—Top Concerns Regarding IoT, Global, 2019

Digital Trends in Healthcare—Top Reasons for Investment in AI, Global, 2019

Digital Trends in Healthcare—Top Concerns Regarding AI, Global, 2019

Digital Trends in Healthcare—Top Reasons for Investment in Blockchain, Global, 2019

Digital Trends in Healthcare—Top Concerns Regarding Blockchain, Global, 2019

Digital Trends in Healthcare—Annual Revenues, Global, 2019

Digital Trends in Healthcare—Percent of Revenues Allocated to IT/Telecom Budget, Global, 2019

Digital Trends in Healthcare—Company's Revenue Growth, Global, 2019

Digital Trends in Healthcare—IT/Telecom Budget Trends, Global, 2019

Digital Trends in Healthcare—Company's Global IT Budget Allocation, Global, 2019

The Last Word—Top Three Predictions

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Frost & Sullivan Digital Transformation Framework

Digital Transformation Framework—Digital Ecosystem

Digital Transformation Framework—Business Functions

Digital Transformation Framework—Business Models

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. For the first time, improving CX is rated as the top business objective (48% of respondents). Organizations plan to meet this objective by measuring their digital transformation success with customer satisfaction (CSAT) and customer retention rates. More importantly, they plan to make CX a top investment priority over the next two years. These investments are primarily driven by healthcare manufacturers, but also by healthcare providers. Needless to say, COVID-19 has had a tremendous impact on this industry. It continues to relentlessly test healthcare organizations around the globe, causing swift changes to regulations, methods of care, and technology usage. Telemedicine will become the new standard of care to remotely assess a large population of patients, driving an increase in the number of service providers and the need for service standardization across the continuum of care. This study incorporates the breadth of analysis obtained from healthcare industry analysts and IT/Telecom industry analysts with customer research to provide our clients with a holistic view of future IT investments and impact of these solutions. You will find the latest insights on the state of the industry, the impact of COVID-19, and predictions for digital health solutions. You will also discover customer perspectives on digital transformation trends and investment plans. The overall research objective for the customer survey is to measure the current global use and future decision making behavior toward information technology (IT) in the healthcare industry, specifically: enterprise mobility management, digital commerce, unified communications & collaboration (UCC), infrastructure and data centers, cloud communications, analytics, digital marketing solutions, customer experience (CX), cyber security, artificial intelligence (AI), internet of things (IoT), blockchain/DLT, and enterprise information management (EIM). • Cybersecurity will be the number one concern for healthcare providers for at least the next three years. • Telehealth will be a top growth opportunity for healthcare providers to assist in simultaneously meeting CX goals and cost reduction. • Pharmaceutical companies will heavily invest in AI. Benefits of this Analysis: • Understand the IT-related challenges organizations face today • Monitor the status of digital transformation in healthcare • Assess the current and future use of business communications technologies • Evaluate factors that drive investments in communications technologies • Gauge IT and communications trends • Appraise available IT budgets • Discover opportunities in different healthcare verticals and regions • Identify key business objectives and challenges specific to this industry • Help your clients facilitate their digital transformation journey • Understand the impact of COVID-19 on the healthcare industry Author: Alpa Shah
More Information
No Index No
Podcast No
Author Alpa Shah
Industries Telecom
WIP Number 9AC2-00-52-00-00
Is Prebook No
GPS Codes 9705-C1,9AA5-C1,9658,9855-72,9A3A,9B07-C1