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The market landscape of Tier-I suppliers is going through a transformation. Connected cars is the fastest-growing segment in the overall automotive market, driven by new technology solutions, business models, and services. Partnerships, collaborations, and mergers and acquisitions (M&As) will accelerate, as the market moves toward software and serv...

An operations support system (OSS) refers to an IT or computer system that communications service providers (CSPs) use to manage their networks and, along with business support systems (BSSs), serve customers. The main focus of an OSS is supporting network operations through management functions such as network inventory, service provisioning, netw...

24 Nov 2020  |  Asia Pacific  |  Market Research

Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

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The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...

29 Mar 2021  |  Global  |  Market Research

Data Monetization Drives Innovative Business Models in the Global MedTech Industry

Data-Enabled Growth Strategies Counterbalance Competitive Intensity

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Key Issues Addressed

With the advent of digitization in healthcare, all industry efforts are geared toward better leveraging this stream of digital data to achieve the goals of precision medicine and precision health. The amount of health data that is becoming available is increasing exponentially each year, with new sources, such as wearable devices and social determi...

28 Jun 2021  |  North America  |  Market Outlook

Global Medical Imaging & Informatics Outlook, 2021

AI, Long-term Partnerships, and Cloud to Influence Growth Strategies

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The global medical imaging and informatics market is experiencing dynamic changes with the emergence of advanced technologies, evolving clinical and administrative needs, and the introduction of new policies and regulations, which is forcing industry participants to innovate to maintain their competitive edge. Technologies such as artificial intell...

The lighter-than-air (LTA) and heavier-than-air (HTA) high-altitude pseudo satellite (HAPS) projects have had a long period of gestation, starting in the 1970s. Technological challenges, especially solar panel efficiency and battery density, have held the market back. The recent closing of the Google Loon project has raised questions on the feasibi...

For the first half of the 2010s, natural gas was widely considered the fuel of the future, and the 2020s on would see the “Golden Age of Gas,” to quote the International Energy Agency (IEA). However, the prospects for natural gas have become much more uncertain for the second half of this decade, with some sceptics promoting the idea that gas does ...

A mobility living lab is a test bed and key tool for open innovation in the connected, automated, shared, and electric (CASE) mobility domain. Living labs enable collaboration between regional governmental authorities, research institutions, and OEMs to develop technologies in a real-life environment best suited for specific local mobility landscap...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...