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As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...

The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is ex...

01 Nov 2022  |  North America  |  Frost Radar

Frost Radar™: Global Business Process Management Services, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions companies. Growth across the global BPM services market has accelerated competition and forced service providers to...

India’s telematics market is undergoing a transitional phase, with major growth opportunity awaiting telematics services providers (TSPs), original equipment manufacturer (OEMs), mobility start-ups, network providers, AIS-140 manufacturers, and other related stakeholders. To succeed in this market where fierce competition and aggressive pricing dom...

Disaster recovery as a service (DRaaS) is a vital service for enterprises, especially because of the increase in cyber threats (particularly ransomware), as they seek simple-to-deploy services that allow them to easily recover data without paying ransom to cyber criminals. The DRaaS market has matured since its inception in 2014, yet it is stil...

As the North American transportation and mobility sector transitions toward electrification in the next decade, new opportunities and demand for greener powertrain alternatives will surface. The biggest opportunities lie in battery electric technology to expedite the adoption of cleaner, more sustainable transportation. Many new participants ent...

Enterprise-wide digital transformation initiatives result in more dynamic network environments, making it crucial for businesses to identify security vulnerabilities in real time. However, existing security technologies provide only a snapshot of security risks in the network and are not effective in mitigating fast-evolving threats. Manual sec...

As the threat landscape continues to evolve, with cyber threats becoming more sophisticated and complex in nature, it is imperative that organizations shift to a proactive cybersecurity approach. Threat Intelligence Platforms (TIP) provide the necessary information to achieve that. TIP vendors produce the required software to operationalize thre...

As the threat landscape continues to evolve, with cyber threats becoming more sophisticated and complex in nature, it is imperative that organizations shift to a proactive cybersecurity approach. Cyber Threat Intelligence (CTI) provides the necessary information to achieve that. CTI, which refers to the collection of insights about threats, is a...