Search results for: 'lifecycle services'

This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they ...

The enterprise video conferencing market is seeing accelerated demand driven by a rapid adoption of cloud services, focus on simplification, and lower-prices. Currently standing at less than 10 percent penetration rate, growth in the future will be driven by a stronger adoption of video in multiple meeting environments - conference rooms, huddle ro...

The Sri Lankan government’s commitment to the healthcare and education sectors is commendable. However, the demographic and epidemiological transformation is urging for reforming the primary healthcare delivery model of the country. Non-communicable diseases are on the rise and account for 85% of deaths in the country. The quality of healthcare ser...

The North American LED Lighting market is primarily driven by the energy savings that can be achieved by upgrading to LED lighting products and supportive legislation. This research service provides an in-depth analysis of the North American LED lighting market. The research service is segmented into indoor LED lighting and outdoor LED lighting. Th...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

With a population of 620 million, ASEAN represents approximately 8.6% of the global population. With a combined GDP of US$2.4 trillion in 2013, growing at an average annual rate of 5.6%, the region’s economic growth outpaces many other regional and global economies. Demand for healthcare services is expected to surge due to factors such as populati...

This research service provides a strategic analysis of the implications of shale gas development in South Africa. The research service explores the market drivers, restraints, and challenges from a cost benefit perspective pertaining to both the environment and the economy. Key focus is based on implications of shale gas in South Africa's power gen...

This research service provides an informed analysis of West Africa's cement industry for the period 2008 to 2018. The research service begins with a detailed overview of West Africa's cement industry, including defining the country scope for the analysis. The second section discusses key market drivers and restraints of West Africa's cement industr...

This research service provides an in-depth analysis of the Asia-Pacific market for optoelectronics. This service gives an overview of the market and its technology as well as analyzes the markets trends. It also provides a detailed analysis of the drivers and restraints that affect the Asia-Pacific market, as well as forecasts and analysis of the ...