North American Contact Center Outsourcing Market

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This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they will impact outbound call revenue.

Table of Contents

North American Contact Center Outsourcing Market , Market OverviewSummary of Major FindingsInternationalization and Regulation Reshape Industry Market TrendsGrowth of OffshoreDo-Not-Call LegislationNorth American Contact Center Outsourcing Market , Market AnalysisMarket ChallengesChallengesRevenue & Pricing AnalysisMarket DriversMarket RestraintsRevenue ForecastsPercent of Revenues by ApplicationPercent of Revenues by Inbound Versus Outbound ServicePercent of Revenues by Inbound and Outbound SalesPercent of Revenues Inbound Versus OutboundPercent of Activities by Contact MediumLive versus AutomatedPercent of Revenues by Vertical MarketPricing AnalysisNorth American Contact Center Outsourcing Market , Competitive OverviewCompetitive AnalysisCompetitive AnalysisMarket Share AnalysisStrategies and AwardsGrowth StrategiesAwards

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