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North American Contact Center Outsourcing Market
19-Dec-2003
North America
Market Research
6913-01-00-00-00
IT01139-AP-MR_10894
This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they will impact outbound call revenue.
Summary of Major Findings
- Internationalization and Regulation Reshape Industry
- Market Trends
- Growth of Offshore
- Do-Not-Call Legislation
Market Challenges
- Challenges
Revenue & Pricing Analysis
- Market Drivers
- Market Restraints
- Revenue Forecasts
- Percent of Revenues by Application
- Percent of Revenues by Inbound Versus Outbound Service
- Percent of Revenues by Inbound and Outbound Sales
- Percent of Revenues Inbound Versus Outbound
- Percent of Activities by Contact Medium
- Live versus Automated
- Percent of Revenues by Vertical Market
- Pricing Analysis
Competitive Analysis
Strategies and Awards
- Competitive Analysis
- Market Share Analysis
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