Search results for: 'Network-as-a-service'

06 May 2022  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications as a Service Market in Latin America and the Caribbean, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The Unified Communications as a Service (UCaaS) market exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in Latin America and the Caribbean (CALA) to support remote communications and collaboration among their employees. Solid economic GDP growth across the region contributed to...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this sense, offshore service...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Enterprise dedicated Internet access (DIA) services have successfully penetrated the Latin American market over the last decade and are now in a mature phase of the product life cycle. Several factors affect the adoption of DIA services in the region, including the increasing use of bandwidth-intensive collaboration tools, demand for cloud and data...

07 Sep 2022  |  Latin America  |  Market Research

Global Content Delivery Network (CDN): Growth Opportunities and Analysis

From Serving Caches to Edge Platforms, CDNs are Evolving to Fuel Transformational Growth and Accelerate Next generation Applications

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This study examines the market of CDN vendors, including commercial CDN providers (those caching content in their own or partnering networks of servers), telco CDN providers (telecommunications operators using their transit and server infrastructure), and value-adding resellers. While each vendor defines its portfolio differently, this study classi...

29 Sep 2021  |  Latin America  |  Market Research

Brazil’s Total Telecommunications Services Market, Forecast to 2026

Investments by Incumbents, Wholesale Providers and Neutral Networks in Fiber Operations Create a New Market Dynamic

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This Frost & Sullivan research service makes an analysis of the Brazilian total telecommunications services market and its segments: Residential, SMB and Large Businesses. It also provides market sizing and forecasts by service, both in terms of lines in service (LIS), revenue and market share. In this research, Frost & Sullivan presents an in-dept...

29 Sep 2021  |  Latin America  |  Market Research

Brazil’s Total Telecommunications Services Market, Forecast to 2026

Investments by Incumbents, Wholesale Providers and Neutral Networks in Fiber Operations Create a New Market Dynamic

Infographics

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This Frost & Sullivan research service makes an analysis of the Brazilian total telecommunications services market and its segments: Residential, SMB and Large Businesses. It also provides market sizing and forecasts by service, both in terms of lines in service (LIS), revenue and market share. In this research, Frost & Sullivan presents an in-dept...