Search results for: 'c2 from composit'

Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people stayed engaged on the event platform throughout the program. Moving from session to session wa...

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...

Frost & Sullivan research found the visible market success of artificial intelligence (AI)-driven interactive virtual assistants (IVAs), such as Alexa from Amazon and the Google Assistant, has been matched by specialized IVA deployments in various vertical markets such as financial services, education, and retail. Healthcare has presented opportun...

27 Jan 2021  |  North America  |  Market Research

Impact of Work-from-home on Mobility Patterns, Scenario Analysis, 2030

Understanding the Long-term Implications of Remote Working on the Mobility Patterns in Key Countries Around the World

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Mobility across cities is highly influenced by Mega Trends, global events, changing work environments, and shifting industry structures, leading to a change in preferences among people. The COVID-19 pandemic has further pushed boundaries for industries and organizations to rethink the possibilities of their workforce working from home while people ...

In this report, Frost & Sullivan profiles, analyzes, and benchmarks conventional and electric OEMs by their OES channel service and maintenance offerings. The geographic scope is global. The base year is 2021; global sales reflect 2019, 2020, and 2021. The study benchmarks the OEMs and their OES services in the following segments: Maintenance o...

Global trade and economic growth momentum will be a complex function of political, trade, and policy moves made under the second Trump administration in the United States. This Frost & Sullivan macroeconomic thought leadership lays down potential US policy scenarios (including tariffs, immigration, and foreign policy) to establish forecasts for 202...

This insight discusses the impact of digital learning services on education in North America. For this insight, Frost & Sullivan conducted a series of interviews with educators in North America, including primary and secondary school teachers, administrators and principals, and higher education faculty, heads of departments, and deans, to understan...

This year’s survey—the first to collect cloud perception data from businesses around the globe—was conducted via the Internet in April 2019. The survey garnered responses from 1266 IT decision-makers from around the world who are responsible for the purchases of IT infrastructure, software, or services for their respective firms. Cloud is recogniz...

18 Feb 2021  |  North America  |  Market Research

Geopolitical Chaos Will Continue to Shape Naval Command and Control Systems

Strategic Partnerships are Essential to Make Inroads into Modernisation and Replacement Programmes

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A command and control (C2) system provides information to aid and implement the decision-making process, generating meaningful outputs in order to meet operational requirements and mission objectives. A sensor package may identify a threat that will then be relayed to the C2 system, which will also take into account environmental data from other sy...