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07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

This Frost & Sullivan analysis offers a comprehensive outlook on the European Class 1–3 select battery thermal management (BTM) components aftermarket, examining market dynamics, component-level trends, competitive landscape, and future growth scenarios across key European regions. The study highlights the BTM aftermarket as a rapidly expanding seg...

As this study illustrates various internal and external challenges faced by fleet managers that require solutions to optimise cost and operations and at the same time improve customer service. Telematics is a powerful management tool that can support fleets in overcoming those challenges but in times of limited margins and economic slowdown, a sign...

As part of Frost & Sullivan’s seven-nation Voice of the Enterprise Security Customer research survey, this cut of the data presents a detailed overview of the key trends, drivers, and preferences that shape European organizations’ cybersecurity strategies. Structured around eight main cybersecurity solution areas, the report provides specific insig...

This research service covers the European passenger car and light commercial vehicle HVAC components aftermarket in terms of volume (million units) and value (€ million). It thoroughly analyzes unit shipment, revenue, average price, and distribution channel share for eight product types: compressors, accumulators and receiver driers, evaporators, c...

This study provides an analysis of the electric vehicle market in Turkey. It also illustrates the growth opportunities for electric vehicles and discusses the Turkish Governments role in the market. It provides the structure of the Turkish energy sector and its impact on the electric vehicle market. It also looks at charging infrastructure and its ...

European ranks second in use of managed software-defined wide area network (SD-WAN) services, just behind North America. Market growth is driven mainly by an acceleration in customers’ digital transformation, more complex network environments, and massive amounts of traffic generated from the cloud. SD-WAN technologies placed at customer edge locat...

This research service analyses the automation and control solutions (ACS) market in the Commonwealth of Independent States (CIS) region between 2009 and 2017. The research includes an overview of end users, market engineering measurements, and total market forecasts. This service also includes a competitive landscape of the leading market represent...

Endoscope reprocessing systems and workflow solutions was a €416.4 million market in the top five Western European countries (UK, Germany, France, Spain, and Italy) in 2017. It is expected to grow at a robust CAGR of 9.5% to reach a revenue of €654.9 million by 2022. The market is segmented into two broad segments which are then divided into severa...