Search results for: 'clientless remote support'

The Indian contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Conta...

Robust ICT infrastructure has been key in supporting the growth of the cloud market in Hong Kong, while continuous support from the Hong Kong government has been instrumental in stimulating market growth under its "Digital 21" plan. Some notable trends include the growing adoption of cloud services to support the banking and finance sector for non-...

Following years of subdued growth, the Japanese economy registered a good rebound in 2021, with a real GDP growth of 2.1%. The country’s reopening and the consequent boost to household consumption and consumer spending were key growth drivers of 2022’s estimated 1.1% growth. However, soaring energy and food prices have weighed on Japan’s fiscal hea...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

18 Jan 2024  |  Asia Pacific  |  Market Research

Managed and Professional Security Services Growth Opportunities in China

Regulatory Pressure in the Interest of National Security Compels Organizations to Seek External Support to Fortify Their Cybersecurity Posture

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The COVID-19 pandemic transformed business models as consumers moved toward online channels. In response, organizations rapidly adopted digital technologies and incorporated them into their daily operations and customer-facing services. The digitalization surge presents unprecedented opportunities but also significant cybersecurity challenges becau...

27 Jul 2022  |  Asia Pacific  |  Market Research

China Facility Management Growth Opportunities

Sustainability Innovation Culture and Technologies to Support Facility Management Value Proposition

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The Chinese facility management (FM) market is at a fast-growing stage, owing to the slower start than other Asia-Pacific developing markets. It has been enjoying double-digit growth since before COVID-19. The rapidly increasing outsourcing culture in the country has driven FM market development, supported by a large and still expanding asset base....

This research service provides a snapshot of the Asia-Pacific military satellite communications (SATCOM) industry. The analysis categorizes the SATCOM industry into space and ground segments, encompassing satellites, ground stations, and related components and services. The assessment covers a select few APAC nations, namely Australia, India, Japan...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

The need to ensure regulatory compliance and the drive to extend asset life continue to support growth of the facilities management (FM) market in Australia. Stable demand from certain end-use sectors will underpin FM revenue growth. Recovery in the mining sector and sustained growth in healthcare services point to positive FM growth. However, skil...