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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
COVID-19 Pandemic Accelerates the Demand for Cloud Applications; Scalability and Remote Working Capabilities to Drive Future Investments
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This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size in the base year 2019 and provides forecasts until 2026 for Asia-Pacific including ANZ, ASEAN, GC, India, Japan, and South Korea. The cloud penetration and market growth in the contact center industry varies across sub-regions. It also analyzes the demand-side revenue by the size of hosting (51–200 seats, <50 seats, and >200 seats), type of requirement (expansion, new contact center, overflow), horizontal (large enterprise, medium enterprise, small enterprise). The study also addresses the impact of COVID-19 on the cloud contact center market. All revenue and market share figures represent Frost & Sullivan estimates, based on extensive primary and secondary research, and analysis. Any previous year’s market size and market share estimates, if revised, are updated in this study.Author: Sherrel Roche
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North American Mobile Trackers, Q2 2021
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
COVID-19 Pandemic Accelerates Managed Cloud Services Adoption
GROWTH OPPORTUNITIES IN CLOUD-, AUTHENTICATION-, AND AI-BASED SECURITY INNOVATIONS
Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services Market Growth
US SD-WAN End User Survey Analysis, 2021
Global Retail Artificial Intelligence (AI) Growth Opportunities
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
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flexible packaging market
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