USD
  • GBP GBP
  • CNY CNY
  • EUR EUR
  • INR INR
  • JPY JPY
  • MYR MYR
  • ZAR ZAR
  • KRW KRW
  • THB THB
Frost & Sullivan Frost & Sullivan
  • ABOUT US
  • CONTACT US
  • SIGN IN
  • REGISTER
  • PARTNER LOGIN
    • CDS.frost.com
    • Member.frost.com
  • USD
    • GBP GBP
    • CNY CNY
    • EUR EUR
    • INR INR
    • JPY JPY
    • MYR MYR
    • ZAR ZAR
    • KRW KRW
    • THB THB
  • INDUSTRIES
    • Aerospace, Defence and Security
      Aerospace Systems
      • Air Traffic Management (ATM)
      Airlines & Airports
      Space
      Security
      • Mass Transportation Security
      Defence
      • C4ISR

      Explore more Categories

    • Automotive
      Automotive
      • Aftermarket
      • Automotive IoT
      • Business Strategy and Innovation
      • Chassis, Safety & Autonomous
      • Connected Car
      • Commercial Vehicle Telematics
      • Fleet and Leasing
      • New Mobility
      • On-Road and Offroad Commercial Vehicles
      • Powertrain

      Explore more Categories

    • Transportation and Logistics
      Transportation and Logistics
      • Logistics Infrastructure
      • Freight Transportation
      • Storage and Warehousing
      • Freight Forwarding
      • Contract Logistics
      Rail
      • Information Systems
      • Infrastructure
      • Rolling Stock
      • Passenger Transportation
      • Freight Transportation

      Explore more Categories

    • Chemicals and Materials
    • Food and Agriculture
    • Electronics and Sensors
      Electronics and Sensors
      • Semiconductor
      • Electronic Devices
      • Sensors & Instrumentation
      • Instrumentation
      • Communications Test

      Explore more Categories

    • Energy
      Energy
      • Oil & Gas
      • Power Generation
      • Critical Power
      • Grids
      • Energy Storage
      • Distributed Energy
      • Others

      Explore more Categories

    • Environment
      Water
      • Water Utilities & Smart Solutions
      • Industrial Water Services
      Homes and Buildings
      • Energy Management
      • Smart Buildings
      • Smart Cities
      • Connected Living
      Waste Management
      • Waste to Value

      Explore more Categories

    • Healthcare
      Life Sciences
      • Clinical Diagnostics and Research Tools
      • Pharmaceuticals and Biotech
      Healthcare
      • Medical Imaging & Informatics
      • Advanced Medical Technologies
      • Digital Health

      Explore more Categories

    • Industrial Automation
      Automation
      • Industrial Hardware
      • Industrial Software
      • Industrial
      • Welding
      Process Control
      • Pumps
      • Valves
      • Compressors
      Power Transmission
      • Electric Drives
      • Motion Controllers
      • Electric Motors
      • Mechanical Components
      Fluid Automation
      • Pnuematic Equipment
      • Hydraulic Equipment

      Explore more Categories

    • Test and Measurement Instrumentation
      Test and Measurement Instrumentation
      • Electronic Measurement
      • Analytical Instrumentation
      • Condition Monitoring
      • Nondestructive Testing
      • Dimensional Metrology

      Explore more Categories

    • Information Technology
      Information Technology
      • Authentication
      • Network Security
      • IT Services and Applications
      • Contact Centers
      • Kiosks and Retail Systems

      Explore more Categories

    • Telecom
      Unified Communications and Collaboration (UCC)
      • Communications Endpoints
      • Communications CPE Services
      • Enterprise Communications Software
      • Hybrid Architectures
      • Networking and Communications Infrastructure
      • Premises-based Systems
      Telecom
      • Mobile and Wireless Communications
      • Communications Services
      • Enterprise Communications
      • Satellite Communications

      Explore more Categories

    • Entertainment and Media
      Entertainment and Media
      • Digital Media
      • Media
      • Advertising
      • Broadcast Television
      • Cinema
      • OTT Video and TV Everywhere
      • Pay TV (Cable, DTH, IPTV)

      Explore more Categories

    • Metals and Minerals
    • Personal Protective Equipment
    • Macroeconomics
      Macroeconomics
      • Country Profile
      • Economic Outlook
      • Economic Tracker

      Explore more Categories

  • THEMES
    AI

    Artificial Intelligence - AI

    Artificial Intelligence involves the science and engineering of developing intelligent machines

    iiot

    Industrial Internet of things - IIOT

    The manufacturing world is at a cusp of a new revolution that will redefine conventional business models

    IOT

    Internet of things - IOT

    IoT will have a major impact on businesses and consumers in the future

    BigDATA

    Big Data and Analytics

    The world is creating 2.5 exabytes of data daily

    Cloud

    Cloud Computing

    Our research seeks to connect-the-dots across multiple trends

    Robotics

    Robotics

    Personal Robots are Set to Be a $19 Billion Market

    Brexit

    Brexit Analysis

    Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies

    Femtech

    Femtech Market Research

    Time for a Digital Revolution in the Women’s Health Market

  • SERVICES
    Services

    Industry Research Database - iFrost

    iFrost is a digital platform for interactive and dynamic reporting of data.

    Subscription - Industry Research

    The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products

  • CART
  • Home
  • Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026
loading please wait

Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026

Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities

Frost & Sullivan
4950 USD https://store.frost.com/demand-for-advanced-functionality-and-remote-working-capabilities-drive-japan-hosted-cloud-contact-center-market-forecast-to-2026.html
RELEASE DATE
17-Feb-2021
REGION
Asia Pacific
Research Code: 4M40-01-00-00-00
SKU: IT04287-AP-MT_25251
Request Sample
USD 4,950.00

* Required Fields

USD 4,950.00

Pay by invoice

ENQUIRE NOW
  • Description
  • Table of Contents
  • Request Sample

Description

Japan contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact centers as a service (CCaaS) model have started to gain traction in the Asia Pacific market as businesses enjoy better returns on their investments.

Hosted/cloud contact centers are more customizable, reliable, and flexible which attracts businesses to migrate from their existing on-premise infrastructure to cloud/hosted models. Solution providers will need to focus on clearly articulating upgrade strategies and lifecycle roadmaps that lead to successful omnichannel customer care.

Hosted/cloud service providers are actively leveraging new technologies including artificial intelligence (AI), machine learning (ML), self-service automation, chatbots, robotic process automation (RPA), and real-time analytics solutions.

Contact center analytics is expected to be a strong growth area for most vendors. Enterprises are increasingly looking to source end-to-end analytics solutions from their primary contact center infrastructure or workforce optimization vendors. Newer options such as robotic process automation, big data, IoT, and other areas will continue to drive growth during the forecast period.

This study analyzes the overall market size in the base year 2019 and provides forecasts until 2026 for Japan. It also analyzes the demand-side revenue by the size of hosting (51–200 seats, <50 seats, and >200 seats), type of requirement (expansion, new contact center, overflow), horizontal (large enterprise, medium enterprise, small enterprise). All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research, and analysis. Any previous year’s market size and market share estimates, if revised, are updated in this study.

Author: Sherrel Roche

Table of Contents

Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026, Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market

Japan Hosted/Cloud Contact Center Market, Forecast to 2026

  • Japan Hosted/Cloud Contact Center Market
Request Sample
Related Research

GROWTH OPPORTUNITIES IN AI- AND CLOUD-BASED SECURITY

Release Date: 12-Mar-21
Region: Global

GROWTH OPPORTUNITIES IN AI, ML, AND COMPUTER VISION

Release Date: 26-Feb-21
Region: Global

Domestic Demand and Strong Offshore Opportunity Strengthens ASEAN Hosted/Cloud Contact Center Market, Forecast to 2026

Release Date: 17-Feb-21
Region: Asia Pacific

Strong Domestic Demand Strengthens Greater China Hosted/Cloud Contact Center Market, Forecast to 2026

Release Date: 17-Feb-21
Region: Asia Pacific

Domestic Demand and Strong Outsourcing Opportunity Fuels Indian Hosted/Cloud Contact Center Market, Forecast to 2026

Release Date: 17-Feb-21
Region: Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drives ANZ Hosted/Cloud Contact Center Market, Forecast to 2026

Release Date: 17-Feb-21
Region: Asia Pacific

Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026

Release Date: 17-Feb-21
Region: Asia Pacific

Demand for Advanced Functionality and Remote Working Capabilities Drive the South Korea Hosted/Cloud Contact Center Market, Forecast to 2026

Release Date: 17-Feb-21
Region: Asia Pacific

GROWTH OPPORTUNITIES IN IOT, AI, AND MACHINE LEARNING-BASED SECURITY

Release Date: 12-Feb-21
Region: Global

GROWTH OPPORTUNITIES IN AI, ML, AND MARKETING AUTOMATION

Release Date: 29-Jan-21
Region: Global
CCBot/2.0 (https://commoncrawl.org/faq/)
Popular Topics

artificial lift market

digital signage market

wearable technology market

biometric authentication market

optoelectronics market

commercial lighting market

flexible electronics market

electric car market

automotive aftermarket

virtual reality market

×

Price:
Actual Price:
Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.
Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.
our company
  • Frost.com
  • About Frost & Sullivan
  • Privacy Policy
  • Sitemap
  • FAQ
  • Return Policy
  • Disclaimer
  • How to Shop
  • Contact Us
Global presence
  • North America
  • Latin America
  • Middle East
  • Europe, Israel & Africa
  • Asia Pacific
  • South Asia
Global locations
connect with us
Sign up for newsletter and updates
Close
Close
Close
Close
Close
Close
Close
Research Deliverables
  • Market Research
  • Technology Research
  • Mega Trends Research
  • Tracker
  • Strategic Forecasting
  • Market Outlet Research
  • Customer Research
  • Database and Economic
  • Analyst Briefings
Industries
  • Aerospace Market Research
  • Defence Market Research
  • Security Market Research
  • Automative Market Research
  • Transportation Market Research
  • Chemicals Market Research
  • Materials Market Research
  • Energy Market Research
  • Enviornment Market Research
  • Food Market Research
  • Agriculture Market Research
  • Healthcare Market Research
  • Industrial Automation Market Research
  • Information Technology Market Research
  • Telecom Market Research
  • Media Market Research
  • Metals and Minerals Market Research
  • Personal Protective Equipment Research
  • Test and Measurement Market Research
Themes
  • Artificial Intelligence Market Research
  • IIOT Market Research
  • IOT Market Research
  • Big Data Analytics Market Research
  • Robotics Market Research
  • Brexit
  • Femtech Market Research
  • Fintech
© 2021 Frost & Sullivan. All Rights Reserved.

Login

 
Forgot Your Password?
loading please wait

Don't have an account? Create One!


Forgot Your Password?

Enter your Email Address here to receive a link to change password.

loading please wait

New User? Sign Up

If you are an existing frost.com user, please register using the same email for seamless access

Please Fill Recaptcha To Continue
loading please wait

Already have an account? Login!


Please Enter your twitter email

loading please wait
Already have an account? Login!

Connect With LinkedIn

Use your Linkedin account to login or register within our store.You're just one click away.