Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities
* Required Fields
Pay by invoice
The South Korea contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact centers as a service (CCaaS) model have started to gain traction in the region as businesses enjoy better returns on their investments.Hosted/cloud contact centers are more customizable, reliable, and flexible which attracts businesses to migrate from their existing on-premise infrastructure to cloud/hosted models. Solution providers will need to focus on clearly articulating upgrade strategies and lifecycle roadmaps that lead to successful omnichannel customer care. Hosted/cloud service providers are actively leveraging new technologies including artificial intelligence (AI), machine learning (ML), self-service automation, chatbots, robotic process automation (RPA), and real-time analytics solutions.Contact center analytics is expected to be a strong growth area for most vendors. Enterprises are increasingly looking to source end-to-end analytics solutions from their primary contact center infrastructure or workforce optimization vendors. Newer options such as robotic process automation, big data, IoT, and other areas will continue to drive growth during the forecast period.This study analyzes the overall market size in the base year 2019 and provides forecasts until 2026 for South Korea. It also analyzes the demand-side revenue by the size of hosting (51–200 seats, <50 seats, and >200 seats), type of requirement (expansion, new contact center, overflow), horizontal (large enterprise, medium enterprise, small enterprise). All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research, and analysis. Any previous year’s market size and market share estimates, if revised, are updated in this study.Author: Sherrel Roche
GROWTH OPPORTUNITIES IN AI- AND CLOUD-BASED SECURITY
GROWTH OPPORTUNITIES IN AI, ML, AND COMPUTER VISION
Domestic Demand and Strong Offshore Opportunity Strengthens ASEAN Hosted/Cloud Contact Center Market, Forecast to 2026
Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026
Strong Domestic Demand Strengthens Greater China Hosted/Cloud Contact Center Market, Forecast to 2026
Domestic Demand and Strong Outsourcing Opportunity Fuels Indian Hosted/Cloud Contact Center Market, Forecast to 2026
Demand for Advanced Functionality and Remote Working Capabilities Drives ANZ Hosted/Cloud Contact Center Market, Forecast to 2026
Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026
GROWTH OPPORTUNITIES IN IOT, AI, AND MACHINE LEARNING-BASED SECURITY
GROWTH OPPORTUNITIES IN AI, ML, AND MARKETING AUTOMATION
wearable technology market
diabetes devices market
food preservatives market
dietary supplements market
video analytics market
smart lighting market
flexible electronics market
cloud security market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.