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27 Apr 2023  |  Europe  |  Frost Radar
Frost Radar™: European Cloud Contact Center Market, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
In a field of more than 100 industry participants in Europe, Frost & Sullivan independently plotted the top 20 cloud contact center companies across two key indices of growth and innovation.
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22 Dec 2022  |  Asia Pacific  |  Tracker
Asia-Pacific Contact Center Applications Tracker, 2022
Digital, Omnichannel, and Cloud Applications Drive the Transformational Growth of Contact Center Solutions in the Asia-Pacific
The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...
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29 Jul 2024  |  Global  |  Frost Radar
Frost Radar™: Cloud Contact Centers in Latin America, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or oth...
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31 Mar 2023  |  North America  |  Market Research
Growth Opportunities in Industry Clouds
Tailored Solutions Focused on Sector-specific Business Outcomes are Poised to Drive the Next Wave of Cloud Services Adoption
For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across various industries have been dominating the market. In the past three years, a new chapter in cl...
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08 Jan 2021  |  Global  |  Market Research
Increased Investment by Cloud and Colocation Providers Drives the Global Data Center Market
5G, Edge Computing, and Expanding Connectivity Power Transformational Growth
The next decade will witness an explosion of data due to increased levels of technology deployment across the globe; this will drive the need for processing and storing data and require the construction of both large and small data centers. The advent of 4G and 5G networks and the deployment of Industry 4.0 technologies and Internet of Things (IoT)...
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20 Sep 2016  |  Africa  |  Market Research
Kenya and Tanzania Electricity Markets
Addressing Opportunities in a Region with Growing Power Demand
The electricity markets of Kenya and Tanzania are power scarce, with low electricity access and per capita consumption levels. Electricity demand here is set to increase significantly, driven by the economic upturn and increasing urbanisation. Kenya and Tanzania are focusing on utilising their natural gas and geothermal energy resources to meet the...
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12 Dec 2023  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Applications Tracker, 2023
Digital, Omnichannel, and Cloud Applications Drive Growth of Contact Center Solutions in Asia-Pacific
The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...
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18 Dec 2023  |  Global  |  Frost Radar
Frost Radar™: Private Multi-access Edge Computing, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Edge computing pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure efficient networks, operations, service delivery, and an improved user experience. By bringing computing closer to the data source, edge computing enab...
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01 Feb 2024  |  North America  |  Market Research
The State of the Cloud: Maximizing Business Success through Cloud Computing, AI, and Data in Latin America
Frost & Sullivan Cloud Survey 2023 Highlights
In Latin America, businesses increasingly adopt cloud computing, artificial intelligence, and machine learning technologies to support their strategic business growth. Despite a projected slower economic growth in 2024, digital transformation remains robust. Companies seek external partners to assist them in their journey toward full digitization. ...
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23 May 2025  |  Global  |  Technology Research
Growth Opportunities in Edge Computing, Internet of Things, Cloud, Artificial Intelligence, Machine Learning, Generative AI, Large Language Model, NLP, and Digital Twin
IT, Computing and Communications Technology Opportunity Engine
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores transformative innovations reshaping enterprise digital infrastructure. It showcases advancements across cloud-native platforms, edge computing, AI, and immersive technologies. Highlighted solutions include a unified edge management system streamlin...
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