Search results for: 'seating'
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24 Nov 2022  |  North America  |  Customer Research
Voice of Customer— Health Wellness and Wellbeing Services in Cars, US
Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the US Passenger Vehicle Market
Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's 'Cars as...
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13 Jul 2023  |  North America  |  Market Research
Strategic Opportunities in the Global School Bus Market
A Recovering Demand and Ongoing Electrification Efforts Bolster Growth
This Frost & Sullivan report on the global school bus industry provides an in-depth analysis of the growth environment, global trends, and an extensive examination of the school bus space segmented by region. The global school bus industry is expected to grow at a 4.1% rate as market demand experiences a rebound after the pandemic, with replacemen...
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15 Jul 2022  |  North America  |  Market Research
Global Business Process Management Services Growth Opportunities
Disruptive Digital Technologies Accelerate BPM Transformation in a Post-COVID-19 World
Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer s...
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26 Oct 2022  |  North America  |  Frost Radar
Frost Radar™: North American UCaaS Market, 2022
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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08 Oct 2019  |  North America  |  Market Research
Analysis of Embedded Telematics in the Automotive Industry, Forecast to 2025
Next-generation Vehicles With Long Term Evolution (LTE) Connectivity to Give Rise to Broader Service Structures Such as Over-the-air (OTA) Updates and Predictive Diagnostics
This study analyses the strategies, competitive landscape, business models, and future focus areas of original equipment manufacturers (OEMs), telematics service providers, and technology companies in the global automotive embedded telematics services market. This study aims to analyse the telematics services market with a focus on market trends; t...
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14 Jan 2020  |  North America  |  Market Research
Infusing AI into the Retail Customer Experience
Watch Out World—Your Next Food Server Could be a Bot
As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with businesses across the industries, but never more than in the retail sector. Online shopping, web portals for deals and discounts, review sites allowing consumers to review, compare, praise and complain, and mobile loyalty apps are just a few of the chan...
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15 Dec 2021  |  North America  |  Market Research
North American Technological Advances in Trailer Growth Opportunities
Innovative Aero Devices, Smart Trailers, and Trailer Electrification Shape the Market by 2030
The North American trailer market plays a vital role in the transportation sector. Nearly 75% of all Class 8 trucks are tractors. Each tractor requires a trailer to haul goods. More than 250,000 trailers are produced each year against an average of 162,000 tractors over the same period. The average trailer to tractor ratio ranges between 1.4–1.8, w...
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10 Feb 2022  |  North America  |  Market Research
Global Digital Smart Borders Growth Opportunities
Defining Future Growth Strategies for Different Ports of Entry
The COVID-19 pandemic has hit the travel industry hard, with a total collapse of international travel. In 2020 and 2021, airline passenger numbers decreased by 60%, causing massive job and cumulative revenue losses of about $498 billion. The last 2 years have demonstrated that the world will likely continue to grapple with some form of the COVID-19...
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29 Jul 2019  |  North America  |  Market Research
North America Contact Center Outsourcing Market, Forecast to 2022
Digital Transformation Proves Challenging Amid Active Service Provider Acquisitions
The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...
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