Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the US Passenger Vehicle Market
24-Nov-2022
North America
Customer Research
PE05-01-00-00-00
AU02451-NA-CR_27156
Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's 'Cars as Vehicles of Health' aims to explore and evaluate the current use of health, wellness, and wellbeing services among respondents in the United States. In addition, this study will also focus on customer analysis bifurcation by vehicle segment type across the United States and user-interest and preference, in terms of various features, such as air quality control, driver drowsiness detection, adaptive cruise control, seat positioning, and cabin filtration. Data was collected by means of a panel-based survey in the United States. A total of 1801 decision makers or key influencers for connected car services were surveyed to obtain the results.
Research Objectives
Testing 24 HWW Features for Purchase Interest
Research Methodology
Sample Structure by US Region and Vehicle Segment
Data Weighting
Findings
Findings (continued)
Respondent Profile—Demographics
Respondent Profile—Household
Respondents’ Driving Time
Respondents—Vehicle Ownership Type & Future Preferences
Preferred Engine for Customer’s Next Car by Segment
Travel Breakdown by Activity
COVID-19’s Impact on Movement
Important Attributes for Customer Purchase
Important Infotainment Systems
Interest in Sensors in the Car
Descriptions of HWW Features Shown to Respondents
Real-life Scenarios and Interest Regarding Health Features
Real-life Scenarios and Interest Regarding Wellness Features
Real-life Scenarios and Interest Regarding Well-being Features
Testing 24 HWW Features for Purchase Interest
Interest in Purchasing HWW Features
Interest in Purchasing HWW Features (continued)
Interest in Purchasing Health Features
Interest in Purchasing Wellness Features
Interest in Purchasing Well-being Features
Interest in HWW Features—Customer Segmentation
Interest in HWW Features—Segmentation
Interest in Health Features—Vehicle Segmentation
Interest in Health Features—Demographic Segmentation
Interest in Health Features—Demographic Segmentation (continued)
Interest in Health Features—Powertrain Type
Interest in Wellness Features—Vehicle Segmentation
Interest in Wellness Features—Demographic Segmentation
Interest in Wellness Features—Demographic Segmentation (continued)
Interest in Wellness Features—Powertrain Type
Interest in Well-being Features—Segmentation
Interest in Well-being Features—Demographic Segmentation
Interest in Well-being Features—Demographic Segmentation (continued)
Interest in Well-being Features—Powertrain Type
Access to HWW Features
Price Sensitivity Test
Payment Preference
HWW Features—Willingness to Pay
HWW Features—Willingness to Pay and Price Elasticity of Demand (PED)
HWW Features’ Price Elasticity
Vital Stats Monitoring—Willingness to Pay
Air Quality Map—Willingness to Pay
Cabin Viral Filtration (Filter)—Willingness to Pay
UV Air Sanitizer—Willingness to Pay
Adaptive Cruise Control with Steering Assist—Willingness to Pay
Driver Drowsiness/Distraction Detection and Alarm—Willingness to Pay
Drunken Driving Detection and Alarm—Willingness to Pay
Automated and Customized seat position—Willingness to Pay
Mood-Specific Infotainment—Willingness to Pay
Smart Seats—Willingness to Pay
Wellness/Comfort Seat—Willingness to Pay
Preferred Control Options for Mood-specific Infotainment
Driver Drowsiness—Customer Preference
Smart Device Usage
Engagement in HWW-related Activities
Health-related Activities—Segmentation
Customer Willingness to Share Data with Car Dealers
Customer Willingness to Share Data with Car Dealers (continued)
Customers‘ Expectations for Data Sharing
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| Deliverable Type | Customer Research |
|---|---|
| Author | Varun Krishna Murthy |
| Industries | Automotive |
| No Index | No |
| Is Prebook | No |
| Podcast | No |
| WIP Number | PE05-01-00-00-00 |
Voice of Customer— Health Wellness and Wellbeing Services in Cars, US
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