Search results for: 'value data centers'

This strategic research analyzes the key market dynamics within the European system integrators market. The study analyzes system integrators across the domains of oil and gas, chemicals and petrochemicals, automotive and transportation, food and beverages, and pharmaceuticals. The objective of the study is to identify top solution providers in eac...

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

×

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

04 Jan 2018  |  Europe  |  Market Research

UK Sludge Retail Services Market, Forecast to 2025

Innovative Business Models like Waste-to-value and Nutrient Recovery Catalyse UK Sludge Bioresource Market

Infographics

×

Key Issues Addressed

UK sludge retail services market will enable innovation in business models and encourage nutrient recovery from bioresource. The market revenue is estimated at £760 million with revenues from sludge treatment and transportation & sludge treatment equipment. This study includes the revenue forecast for 2020–2025 for two scenarios. Scenario 1 include...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...

This market engineering report is designed to provide an overview for customers and solution providers of the landscape for the EMEA Contact Center Systems Market. It includes market sizing and the market share of the top suppliers in the EMEA market as well as the market forecast for the period, 2014-2020. It also includes key market drivers that...