Urban Logistics Opportunities—Last-Mile Innovation

New Business Models are Unbundling the Urban Logistics Value Chain

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The Logistics market is undergoing a major shift, with innovative solutions transforming the way goods and parcels are delivered. The industry is witnessing an influx of tech-savvy start-up firms that are introducing new, unique, value-added services, which are disrupting the overall supply chain ecosystem. The rise of start-up firms within the logistics industry for city deliveries parallels the growth of emerging technologies, such as Big Data, cloud computing, crowd sourcing platforms and connected devices which are transforming the way deliveries are expected to be transported in the immediate future. This change has forced service providers to deliver more customized solutions that address larger concerns within the industry. Recently, there has been greater emphasis on last-mile delivery. Research suggests that two-fifths of the overall logistics cost is being spent on the last mile. This has resulted in logistics and transportation firms looking at technology and new business models as means to address the growing issue of the last mile. With end consumers becoming more demanding, user experience and instant deliveries are taking greater precedence and are becoming critical factors. This means that same-day and last-mile deliveries will be key differentiators, as service providers will be obliged to provide more customized solutions to address such concerns.

The report ‘Urban Logistics Opportunities—Last-Mile Innovation’ highlights the various trends, drivers and the opportunities within eCommerce, omnichannel retail and the courier,express, and parcel market, and further identifies the new business models that are expected to disrupt last-mile delivery. Innovative new business models such as click and collect, locker boxes, on-demand deliveries, and micro distribution are providing flexible options to end consumers which will allow them to collect deliveries at their convenience. With technologies such as Big Data, cloud computing, connected devises and crowd-sourced platforms also set to play a major role in logistics, the report also looks at how technology use cases such as freight brokerage, and autonomous solutions are expected to further create efficiencies within the last mile of the logistics process. The future is all about drones and delivery bots and the report delves deep to understand the implications of these technology scenarios on Logistics. Lastly, the report also focuses on cleaner forms of deliveries and provides a regional perspective in terms of countries, such as the United Kingdom, Germany, which are considering ‘Ultra-Low Economic Zones’ to facilitate the objective of sustainable and green transportation by 2020.

Table of Contents

1. Executive Summary
Global Logistics Spending by Key Segment
Urban Logistics Spending by Segment
New Formats Based on Customer Demands
Digital Freight Platform
First- & Last-mile Urban Connectivity
Delivery Bots coming under Regulatory Purview
The Courier, Express, and Parcel Market
New Initiatives—Low Emission Zones
2. Research Scope, Aims, Objectives, and Methodology
Research Scope
Research Aims and Objectives
Research Background
3. Introduction to Urban Logistics
The Urban Logistics Supply Chain
Total Logistics Cost by Major Industry
New Scenarios Impacting the Logistics Industry
Evolution of the Logistics Service Provider
Global Logistics Spending by Key Segment
Urban Logistics Spending by Segment
Trends in European Urban Freight Transportation
4. Urban Logistics Opportunities—eCommerce
eCommerce Market Scope
Total Market Opportunity
Online Retail and the European Parcel Delivery Market
The Urban eCommerce Landscape
Online Fulfillment Process
Case Study of Self-functioning Marketplace Model—Amazon Fulfillment
Case Study of Through-put Marketplace Model—Cainiao
5. Urban Logistics Opportunity—Omnichannel Retail/Brick-and-Mortar Retailing
Evolution of Retail Formats
Total Market Opportunity
European Channel Growth Analysis
Top European Retailers by Sales
Future Urban Retail Stores
New Formats Based on Customer Demands
Case Study—Tesco’s Small Box Strategy
Shift from Hypermarkets to Urban Formats
Retail and the Urban Supply Chain
Case Study 1—Converting Stores into DCs
Case Study 2—Retail’s Adoption of Hub-and-Spoke Delivery
Case Study 3—Direct-to-Store Delivery
Case Study 4—Night Delivery Services for Barcelona
6. Urban Logistics Opportunities—CEP Market
The Courier, Express, and Parcel Market
The European CEP Market
Case Study 1—DHL’s Unique Express ‘City Logistics’ Solutions
Case Study 2—Amazon’s Drone Deliveries for Parcels
Case Study 3—Microdistribution
Case Study 4—UPS Micro Hub
7. New Business Models in Last-Mile Delivery: Technology 1—A Case for Mobile Freight Brokerage for the Last Mile (Uber for Cargo)
Digital Freight Platform
Industry Transformation
Delivery to Car
Case Study 1—Audi Connect Easy Delivery
Case Study 2—Volvo’s In-Car Delivery
Case Study 3—Daimler’s ‘Smart Ready to Drop’
8. Technology 2—Case of Drones for Last-Mile Fulfillment
Drone Technology
Classification of Delivery Drones
Development of Drone Technology in Logistics
How Drone Technology Integrates with Delivery Services
First- & Last-mile Urban Connectivity
Drones Legislation—European Union
Drones in Logistics—Current Challenges and Future Potential
9. Technology 3—Delivery Bots for the Last Mile
Delivery Bots/Ground Drones
Delivery Bots—Use Cases
Delivery Bots coming under Regulatory Purview
10. Key Policies and Regulations in Urban Logistics—Low Emission Zones
New Initiatives—Low Emission Zones
Roadmap of Emission Levels and Restrictions by Country
EU’s Approach to Low Emission Zones
11. Congestion and Emission Reduction
Emission Control Strategies—Country-level Impact Analysis 2020
The Urban Logistics Case (Public)—The City of Paris
12. Conclusion
Final Word
Legal Disclaimer
13. Appendix
Uber for Trucks—Impact on Logistics


List of Figures & Charts

1. Logistics Market: Spending by Segment, Global, 2016
2. Logistics Market: Spending Forecast by Segment, Global, 2020
3. Delivery Drones in Logistics Industry: Delivery Drones-First and Last-Mile Logistics Network in Urban Setting, Global, 2016
4. State laws on Regulating Delivery Bots, US, 2016
5. Low Emission Zones in Major European Countries, 2016–2017
6. The Urban Logistics Supply Chain, Global, 2017
7. Logistics Spending by Major Industry, Global, 2016
8. Future of Logistics: Evolution of the Logistics Service Provider, Global, 2016
9. Logistics Market: Spending by Segment, Global, 2016
10. Logistics Market: Spending Forecast by Segment, Global, 2020
11. FBA fulfillment fees in $ per unit, Global, 2017
12. Cainiao E-shipping Label System, Global, 2016
13. Store Network Sales Forecast by Channel, Europe, 2008–2017
14. Largest Retailers by Sales, Europe, 2016 and 2017
15. Retail Formats: Tesco Express Small Box Strategy, Global, 2017
16. Urbanization Rate Forecast, Europe, 2025
17. Urban Supply Chain of a Retail Supermarket, Global, 2011
18. OCADO UK Distribution Network, 2016
19. Direct-to-Store Delivery—Closed Loop Model, Global, 2016
20. In-Night Services at Barcelona, Spain, 2016
21. CEP Market: Revenue Forecast, Europe, 2015–2019F
22. Delivery Options—Price for a 5-lb Package Delivered Within 10 Miles, US, 2016
23. Delivery Drones in Logistics Industry: The Integration of Drone Technology and Military Operations, Global, 2016
24. Delivery Drones in Logistics Industry: Classification of Unmanned Aerial Vehicles, Global, 2016
25. Delivery Drones in Logistics Industry: Emergence of Drone Technology in Logistics Industry— Product Timeline, Global, 2007–2016
26. Online Retail Supply Chain—Standard Mapping with Drone Technology, Global, 2016
27. Delivery Drones in Logistics Industry: Delivery Drones-First and Last-Mile Logistics Network in Urban Setting, Global, 2016
28. Delivery Drones in Logistics Industry: Drone Legislation, European Union, 2016
29. Delivery Drones in Logistics Industry: Key Findings, Global, 2016–2020
30. Delivery Ground Drones in Logistics Industry: Ground Drones and Adoption, Australia and Europe, 2016
31. State laws on Regulating Delivery Bots, US, 2016
32. Low Emission Zones in Major European Countries, 2016–2017
33. Approach to Low Emission Zones by Major Country, Europe, 2017–2025
34. Emission Control Strategies of Major Countries, Europe, 2017
35. The Paris Freight Problem: Unsustainable Congestion, Pollution, and High Dependence on Road
36. The Paris Freight Problem: Unsustainable Congestion, Pollution, and High Dependence on Road, France, 2016
37. Developments in Connected Truck Shaping the Future of Logistics: Uber For Trucks, Global, 2016


1. Urban Logistics Spending, By Segments, Global, 2011 and 2020
2. Online B2C eCommerce Sales, Europe, 2025
3. Online B2C eCommerce Top Markets, Europe, 2025
4. Parcel Delivery Numbers, Europe, 2012–2025
5. Top Product Categories by Parcel Deliveries,Europe, 2025
6. The Urban eCommerce Delivery Opportunity($ Billion), Europe, 2016
7. Retail Market: Evolution of Retail Formats, Global, 1970–2012
8. Retail Market: Comparative Regional Growth Analysis of Big and Small Box Store Format, Global, 2016–2020
9. Number of Stores by Store Size, UK, 2016 and 2017
10. Store Opening Forecast, UK, 2017/18
11. Hypermarket: Percent Share of Grocery Sales, Europe, 2016–2025
12. CEP Market: Revenue Forecast, Europe, 2015–2019F



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