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23 Sep 2019  |  South Asia, Middle East & North Africa  |  Market Research
Strategic Assessment of Shared Mobility Market in India, 2019
The Indian Shared Mobility Market Comprises More than 2 Million Vehicles. With Growing Acceptance, It is Expected to Grow at a CAGR of 9.7% Until 2025
The aim of this study is to evaluate the shared mobility market in India and differentiate the various business models available. The study focuses on investment, growth opportunities, and partnerships within the automotive industry. It also analyses the strategies of the main shared mobility companies in India. Total shared mobility fleet in India...
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05 Nov 2020  |  Latin America  |  Market Research
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
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28 Oct 2024  |  Latin America  |  Market Research
Customer Experience Management in Latin America and the Caribbean, Forecast to 2029
Highly Complex Services Bring Opportunities for Differentiation
During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...
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04 Mar 2022  |  North America  |  Market Research
Customer Experience Growth Opportunities for 2022
Digital Transformation, Artificial Intelligence, and Hyperautomation Trends will Continue to Redefine the Contact Center Landscape
A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes...
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10 Jan 2020  |  North America  |  Market Research
Global End-user Priorities for Customer Engagement, 2019
Improving CX is the Top Corporate Goal from 2020 to 2022 Across Industries
The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified ag...
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05 May 2020  |  Global  |  Market Research
Growth Opportunities in Distributed Energy, Forecast to 2030
Nearly $1 Trillion is Expected to be Invested Over the Course of the Decade as the Power Sector Continues to Transition to a More Decarbonised and Flexible System
Investments into
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12 Jul 2022  |  North America  |  Market Research
North American Light Vehicle Growth Opportunities
LV Sales to Surpass 19 Million by 2025, with EVs Accounting for 12% Sales and more than 50 New EV Product Launches Scheduled Over the Next 5 Years
In 2021, North American light vehicle sales reached 16.8 million and is forecast to surpass 19 million by 2025 growing at a CAGR of 3.3%. While the economy and vehicle sales showed a positive trend in 2022, the Russo-Ukrainian war has affected the global automotive supply chain; component shortages exposed the fragility of the automotive supply ch...
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30 Nov 2023  |  Latin America  |  Tracker
Customer Experience Outsourcing Services in Latin America and the Caribbean, Forecast to 2029
The Race to New Heights of Efficiency Creates Growth Opportunities
Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...
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06 Dec 2023  |  North America  |  Tracker
Customer Experience Outsourcing Services in North America, Forecast to 2029
Generative AI Brings New Opportunities for Differentiation
During the forecast period (2023 to 2029), the North American (NA) customer experience (CX) outsourcing services market is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised...
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16 Oct 2024  |  Global  |  Market Research
Customer Experience Management in North America, Forecast to 2029
The Market is Ripe for Disruption due to Gen AI
Over the course of the projection period, the market for CX management is expected to expand. This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for competitive advantage, and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised for disruption due to the emergence o...
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